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IT
Help Desk
Simplify ITSM and speed up resolutions with a Slack-first ticketing solution.
HR & People Ops
Streamline employee requests and track HR requests inside Slack.
DevOps
Track, prioritize, and resolve engineering issues without leaving your Slack channels.
Customer Support
Resolve customer queries faster over both Slack and Email.
Product and Engineering
Empower teams to manage bugs, feature requests, and feedback seamlessly.
RevenueOps
Accelerate deal support and sales process resolutions within Slack.
Data Analytics
Handle data requests and insights workflows without disrupting your team’s flow.
Marketing Ticketing
Manage campaign requests and creative approvals effortlessly in Slack.
eCommerce Ticketing
Support order issues, returns, and customer inquiries directly from Slack.
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News & Insight
Read the latest product updates, company news and industry insight.
Support
February 10, 2026
B2B Customer Onboarding Best Practices
William Westerlund
7 Customer Experience (CX) Management Frameworks to use in 2026
February 9, 2026
23 Customer Service Metrics & How to Measure Customer Service
February 8, 2026
All Types of Customers & How to Solve Their Issues
February 8, 2026
Help Desk Categories & Subcategories - All Support Ticket Categories
January 30, 2026
Latest articles
Support
January 28, 2026
What is Knowledge Management for Customer Service?
William Westerlund
Support
January 26, 2026
Customer Service & Tech Support Tiers - All Levels of Support
William Westerlund
Customer Engagement & Feedback
January 24, 2026
Customer Experience (CX) Dashboard Examples
William Westerlund
Support
January 24, 2026
Customer Support vs. Customer Service - Differences Explained
William Westerlund
Customer Engagement & Feedback
January 24, 2026
What is a Customer Experience Team? Stucture & Organization of CX Teams
William Westerlund
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