The Finance Service Desk Built Into Slack
Handle payroll, expenses, and approvals in one place, while your colleagues just ask in Slack.
Structured Finance support, built directly into Slack
Easy for the business
Colleagues send finance requests in Slack, where they already are.
Control for finance teams
Every request arrives structured, routed, and assigned, so nothing is missed.
Better support operations
All approvals and updates are tracked and visible on the ticket.
Turn scattered requests into structured tickets
- Capture finance requests from any Slack message or DM
- Manage sensitive requests through private DMs
- Route each request to the right person automatically
Run approvals with a clear audit trail
- Approve invoices, expenses, and purchases inside Slack
- Automate multi-step approvals across budget owners
- Keep a record of who approved what, and when
Answer recurring questions with AI
- Answer common questions automatically from your documents
- Use Suptask AI as your co-worker - ask it about your knowledge.
- Keep a human in control of every answer
Reporting and SLA visibility
- Set SLAs so approvals and payments never stall
- See workload, ownership, and status at a glance
- Report on recurring request volumes from built-in dashboards
Built for different teams
For IT teams
For Finance teams
Turn Slack into a help desk your team will actually use
Frequently asked Questions
What is a Slack ticketing system?
A Slack ticketing system is help desk and service desk software that integrates with Slack. Any department, from IT and HR to finance, can submit, track, and resolve internal requests without ever leaving their main workspace. Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage your tickets.
Yes, Slack can be used as a ticketing system by integrating dedicated apps like Suptask to Slack. This allows teams to create, track, and manage requests all in one place.
Suptask is built as a solution that works for any team.
We have proven examples across many organizations where teams such as IT (ITSM), Product, Engineering, Finance / Billing, Revenue Operations, Sales Operations, and HR are using Suptask to improve their ticketing experience on Slack.
To use Slack as a help desk using Suptask, Sign up and install Suptask, then simply ask for help in a designated channel (e.g., #support) or add a ticket emoji to any message.
You are able to control tickets without leaving Slack. The set-up requires no knowledge of coding. Here's the procedure.
- If any new messages are automatically treated as tickets in Slack channels, automate ticket creation. Users can transform previous Slack messages into tickets by using a specific emoji (e.g., "🎫 ").
- Automate ticket assignments using rules. Tickets must be assigned to the appropriate persons or groups. Suptask offers round-robin assigning, the fewest-open-tickets rule, and keyword-based routing.
- Automate updates/notifications by automatically notifying requesters about their tickets, new tasks for agents, and responding in threads so that there is full transparency on status changes and resolution processes, etc.
You can create tickets from Slack from any conversation with multiple methods:
- Post in a Request Channel: Send a note to a channel called #it-support. Suptask will turn it into a ticket.
- Use an Emoji Reaction: React with a ticket emoji (like 🎫). Suptask will turn that message into a ticket.
- Use a Slash command: Write /suptask or /helpdesk to create a ticket anywhere in Slack.
- Message shortcut: On any message, select the short "Create a ticket" from Suptask to turn it into a ticket.
