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ClearFeed Alternative Built for Slack

Q: What is a good ClearFeed alternative for Slack ticketing?

Suptask is a ClearFeed alternative built for Slack, where agents work tickets with table views, card views, and custom filters. AI Assistants, SLA management, and single sign-on are all included from $38 per agent per month, with no separate AI add-on per seat. Data is hosted in the EU, in Ireland. Plans start at $15 per agent per month, billed annually, with no agent minimum.

Q: Does Suptask have AI answers, approvals, and workflows?

Yes, all three. Teams can build multiple AI Assistants that answer from connected knowledge documents and take agentic actions. Approvals run inside Slack and can be ad hoc, automated, or dynamic within an AI workflow. Automations can be rule-based or run from a prompt through an AI Assistant.

Q: Where does ClearFeed host its data?

ClearFeed hosts data on AWS in the US, in the us-east-1 region. Its security page lists EU data residency as coming soon, so it isn't available yet. ClearFeed's security page also lists SOC 2 Type II and GDPR. Suptask hosts data in the EU, in Ireland.

Q: Does ClearFeed work with Microsoft Teams?

Yes. ClearFeed supports Microsoft Teams channels on its Professional plan, along with Discord and Telegram. Suptask is built only for Slack and has no Microsoft Teams version, so if your company runs its conversations in Teams, ClearFeed is the better fit.

Q: How do you switch from ClearFeed to Suptask?

Move one team at a time. Start by setting up an Inbox in Suptask with that team's forms, so its requests start coming into Suptask. Once the first team is running smoothly, move the others. Book a demo and we'll help you plan the move.

Suptask is a ClearFeed alternative for teams working in Slack. Suptask connects to HR systems and charges per agent, with no seat minimum to meet.

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ClearFeed Compared With Suptask

Suptask

ClearFeed

Slack Integration Level

Fully integrated to Slack, plus web app

Slack App Integration

Complete Service Desk: table and card views, custom filters and new ticket requests natively in Slack

Basic filters in Slack; advanced views in the web app

AI Assistants in Slack

Build multiple AI Assistants per team, answering from knowledge documents and performing agentic actions

One AI agent per collection; add-on required on Starter

Workflow Automation

Prompt-based through AI Assistants, plus rule-based automations

Rule-based automations

Slack Connect for External Customers

Unlimited channels at no extra cost; external users track tickets in the Suptask app

Channels counted toward billing on usage pricing

Integrations to HRIS Systems

BambooHR, HiBob, Personio, Rippling, Hailey HR

BambooHR

Single Sign-On

Included from the Growth plan

Enterprise only

Microsoft Teams

✗

✓

Data Hosting

EU (Ireland)

US only; EU residency listed as coming soon

What Suptask Gives You That ClearFeed Doesn’t

Both ClearFeed and Suptask bring support in Slack. The difference between them lies in what each plan includes, where data is stored, and what it connects to.

Build Multiple AI Assistants Without a Separate Add-On Per Seat

You can build several AI Assistants for different teams, starting from $38 per agent.

IT, HR, and support can each have their own AI Assistant
Connect your knowledge documents to let AI Assistants answer from them and perform actions
AI Assistants are included in the Growth plan, and no AI add-on is charged per seat

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Your HR Systems, One Login, and Data in the EU

ClearFeed keeps SAML single sign-on on Enterprise, while Suptask includes it on Growth at $38 per agent.

Connect the HR systems BambooHR, HiBob, Personio, Rippling, and HaileyHR
Single sign-on (SSO) is included from the Growth plan
Suptask stores your data on servers in the EU, in Ireland

Book a demo

Turn Slack into a help desk your team will actually use

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Why Teams Move From ClearFeed to Suptask

Suptask prices per agent. ClearFeed prices per agent or by usage, where the bill follows the higher of channels or ticket requests.

AI included

Teams can build several AI Assistants from $38 per agent, with no separate AI add-on per seat

SSO from $38 per agent

Single sign-on is part of the Growth plan, with no custom quote needed.

EU data hosting

Suptask stores your data on servers in Ireland.

Pay per agent

Plans have no minimum agent requirement and are priced per agent seat. Also, requesters and Slack Connect channels are unlimited on every plan.

Pricing: Suptask vs ClearFeed

SLAs and AI cost $38 per agent on the Suptask Growth plan. On ClearFeed Professional, they list them at $49, and credits are metered above $50 per agent.

Suptask

Plans start from $15 per agent per month, billed annually, with no agent minimum.

Free 14-day trial on the Growth plan with a credit card needed
Every plan supports unlimited tickets, requesters, and Slack Connect channels
AI Assistants, SLA management, and SSO from $38, with no AI add-on per seat

ClearFeed

Priced per agent from $24, or by usage from $40 a month, billed on channels or ticket requests.

AI agents on the Starter Plan need the AI Pack, from $20 a month. Extra credits cost $2 per 10
SLAs, approvals, and HR integrations are offered from the Professional plan at $49 per agent
SAML SSO and the HIPAA BAA are available on the Enterprise plan only. Data is hosted in the USA

Already trusted by fast-moving support teams.

"Suptask has helped us create a seamless, best-in-classticketing experience for our end users. By integrating across multiple workspaces, it has streamlined our workflows and empowered our entire organization."

Chris Tucker

Director of Strategic Technology

“Suptask has become an integral part of multiple departments within our organization, and the impact has been transformative. The platform has streamlined our ticketing workflow, leading to significant efficiency gains and saving our teams hundreds of hours each month”

Prathamesh Borkar

Director of Operations

"With Suptask, Product Managers and Engineers work hand-in-hand in Slack. By keeping everything in Slack, Engineers and Product Managers can easily collaborate on tickets while maintaining private threads for technical discussions. It’s boosted our overall responsiveness against our clients."

Simona Cossidente

Head of Product & Process

"Suptask transformed the way we manage support by bringing full ticketing workflows into Slack. With its powerful AI features, we handle requests faster, stay organized effortlessly, and deliver a smoother experience for both our team and our customers. It’s truly made support feel natural and efficient on Slack."

Charles Mellin

Chief Operations Officer

"The biggest impact Suptask has made on our team is that we now have an organized way to process questions and requests from our employees. All communication for a request stays within Slack and the Suptask ticket - which was an impossible feat in the past."

Jean

People Enablement Coordinator

Frequently asked Questions

What is a good ClearFeed alternative for Slack ticketing?

Suptask is a ClearFeed alternative that is built for Slack, and the ticket work is done in Slack itself, with table views, card views, and custom filters. AI Assistants, SLA management, and single sign-on are all included from $38 per agent, so a separate AI add-on per seat is not needed. The data is hosted in the EU, in Ireland. Plans start from $15 per agent per month on annual billing, and there is no agent minimum you have to meet.

How much does ClearFeed cost?

ClearFeed pricing comes in two models. The agent-based helpdesk plans are listed at $24 and $49 per agent per month, and each of those covers 1 to 15 agents, so a bigger team has to go for a custom plan. Usage pricing starts at $40 a month, and the bill on that model follows the higher of the channels or the ticket requests, with the channels counted at the month’s peak. AI is charged on top of this. On Starter, the AI agents need the AI Pack, which starts at $20 a month for 100 credits, and the extra credits are $2 per 10. Suptask’s plans work differently, the pricing is per agent only, and the AI is included from $38.

Does Suptask have AI answers, approvals, and workflows?

Yes, all three of them are there. Teams can build multiple AI Assistants in Suptask, and these answer from the knowledge documents connected to them. The assistants also perform agentic actions. Approvals are run inside Slack, and they can be ad hoc, automated, or made dynamic inside an AI workflow. For the automation part, the rules can be set up in the normal rule-based way, or the automation can be run from a prompt through an AI Assistant.

Where does ClearFeed host its data?

The hosting is on AWS in the US, in the us-east-1 region. EU data residency is listed on ClearFeed’s security page as coming soon, so it is not available at the moment. Suptask hosts the data in the EU, in Ireland. ClearFeed’s security page also lists SOC 2 Type II and GDPR.

Does ClearFeed work with Microsoft Teams?

Microsoft Teams channels are supported by ClearFeed on its Professional plan, and Discord and Telegram are on that plan too. Suptask is built only for Slack, and there is no Microsoft Teams version of it. For a company that runs its conversations in Teams, ClearFeed is the one that fits.

How do you switch from ClearFeed to Suptask?

A move like this can be done one team at a time. The first step is setting up an Inbox in Suptask with the forms for that team, and then the requests for that team start coming into Suptask. The other teams can be moved after that, once the first one is running properly. Book a demo and we will help to plan the move with you.