Facility Requests Built Into Slack
Let anyone report an issue the moment they spot it, and never lose track of a request again.
Structured facility management, built directly into Slack
Report it on the spot
Employees report issues from their phone in Slack, the moment they see them - no portal, no app to download.
Control for facilities teams
Every issue arrives structured, prioritized, and assigned, so your team knows what to fix first.
Nothing falls through
Requests are tracked from reported to resolved, so no issue is forgotten in a busy channel.
Report issues on the spot, from anywhere
- Report any issue from Slack on desktop or mobile
- Turn a message and a photo into a tracked request
- Capture the right details upfront with guided forms
Assign and prioritize every request
- Route requests by site, building, or request type
- Prioritize urgent issues so critical work goes first
- Assign work to on-site staff, right on their phone
Automate the work that repeats
- Answer common questions automatically with AI
- Run recurring workflows like desk setups and access requests
- Automate approvals for purchases and repairs
Reporting and SLA visibility
- Set SLAs so urgent issues are never left waiting
- See open work, ownership, and status at a glance
- Spot the issues that keep coming back
Built for different teams
For IT teams
For Finance teams
Turn Slack into a help desk your team will actually use
Frequently asked Questions
What is a Slack ticketing system?
A Slack ticketing system is help desk and service desk software that integrates with Slack. Any department, from IT and HR to finance, can submit, track, and resolve internal requests without ever leaving their main workspace. Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage your tickets.
Yes, Slack can be used as a ticketing system by integrating dedicated apps like Suptask to Slack. This allows teams to create, track, and manage requests all in one place.
Suptask is built as a solution that works for any team.
We have proven examples across many organizations where teams such as IT (ITSM), Product, Engineering, Finance / Billing, Revenue Operations, Sales Operations, and HR are using Suptask to improve their ticketing experience on Slack.
To use Slack as a help desk using Suptask, Sign up and install Suptask, then simply ask for help in a designated channel (e.g., #support) or add a ticket emoji to any message.
You are able to control tickets without leaving Slack. The set-up requires no knowledge of coding. Here's the procedure.
- If any new messages are automatically treated as tickets in Slack channels, automate ticket creation. Users can transform previous Slack messages into tickets by using a specific emoji (e.g., "🎫 ").
- Automate ticket assignments using rules. Tickets must be assigned to the appropriate persons or groups. Suptask offers round-robin assigning, the fewest-open-tickets rule, and keyword-based routing.
- Automate updates/notifications by automatically notifying requesters about their tickets, new tasks for agents, and responding in threads so that there is full transparency on status changes and resolution processes, etc.
You can create tickets from Slack from any conversation with multiple methods:
- Post in a Request Channel: Send a note to a channel called #it-support. Suptask will turn it into a ticket.
- Use an Emoji Reaction: React with a ticket emoji (like 🎫). Suptask will turn that message into a ticket.
- Use a Slash command: Write /suptask or /helpdesk to create a ticket anywhere in Slack.
- Message shortcut: On any message, select the short "Create a ticket" from Suptask to turn it into a ticket.
