How It Works
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Use Cases
IT
Help Desk
Simplify ITSM and speed up resolutions with a Slack-first ticketing solution.
HR & People Ops
Streamline employee requests and track HR requests inside Slack.
DevOps
Track, prioritize, and resolve engineering issues without leaving your Slack channels.
Customer Support
Resolve customer queries faster over both Slack and Email.
Product and Engineering
Empower teams to manage bugs, feature requests, and feedback seamlessly.
RevenueOps
Accelerate deal support and sales process resolutions within Slack.
Data Analytics
Handle data requests and insights workflows without disrupting your team’s flow.
Marketing Ticketing
Manage campaign requests and creative approvals effortlessly in Slack.
eCommerce Ticketing
Support order issues, returns, and customer inquiries directly from Slack.
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News & Insight
Read the latest product updates, company news and industry insight.
Support
January 28, 2026
What is Knowledge Management for Customer Service?
William Westerlund
Customer Service & Tech Support Tiers - All Levels of Support
January 26, 2026
Customer Experience (CX) Dashboard Examples
January 24, 2026
Customer Support vs. Customer Service - Differences Explained
January 24, 2026
What is a Customer Experience Team? Stucture & Organization of CX Teams
January 24, 2026
Latest articles
Support
January 14, 2026
Ticket Triage Process for Help Desks, IT Support & Customer Service
William Westerlund
Support
January 22, 2026
What is B2B Customer Service - Examples & Meaning
William Westerlund
Support
January 14, 2026
What is Exceptional Customer Service - Meaning & Examples
William Westerlund
Support
January 24, 2026
Customer Lifecycle Management & Stages - The Ultimate Strategy
William Westerlund
Support
January 22, 2026
Best Customer Support Automation Software Tools
William Westerlund
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