The AI Assistant Built Into Your Service Desk
Suptask AI resolves your tickets from your own knowledge - automatically, inside Slack, and always under your control
Resolve tickets automatically
- Answer requesters automatically from your knowledge
- Handle full conversations, including follow-up questions
- Escalate to an agent when AI can't solve it
An AI assistant for every team
- Give each team its own AI assistants
- Connect to your knowledge base or upload documents
- Trigger automatically or manually
Let AI do the work, not just answer
- Automate recurring tasks like onboarding and access requests
- Enrich tickets from systems such as HRIS and user directories
- Get insights and stats about your tickets on demand
Powerful automation, with a human in the loop
- Choose what runs automatically and what needs approval
- Review AI answers before requesters see them
- Your data is never used to train AI models
How it works
[1] Capture
[2] Build
[3] Resolve
What your team gets with Suptask AI
Instant answers, day or night
Requesters get accurate answers from your knowledge base automatically, without waiting for a free agent.
Less busywork for agents
Suggested replies, summaries, and insights are handled by AI, so agents spend time on the work that needs them.
Knowledge that builds itself
Every closed ticket gets an AI summary of the problem and solution - searchable in Slack and building team knowledge over time.
Always in your control
Nothing leaves Slack without your rules. Approvals, automation, and privacy are set by you, not the AI.
What teams improve with Suptask
Built for different teams
For IT teams
For HR teams
For Finance teams
Already trusted by fast-moving support teams.
The platform has streamlined our ticketing workflow, leading to significant efficiency gains and saving our teams hundreds of hours each month”
Put AI to work on your tickets today
Frequently asked Questions
What is a Slack ticketing system?
A Slack ticketing system is help desk and service desk software that integrates with Slack. Any department, from IT and HR to finance, can submit, track, and resolve internal requests without ever leaving their main workspace. Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage your tickets.
Yes, Slack can be used as a ticketing system by integrating dedicated apps like Suptask to Slack. This allows teams to create, track, and manage requests all in one place.
Suptask is built as a solution that works for any team.
We have proven examples across many organizations where teams such as IT (ITSM), Product, Engineering, Finance / Billing, Revenue Operations, Sales Operations, and HR are using Suptask to improve their ticketing experience on Slack.
To use Slack as a help desk using Suptask, Sign up and install Suptask, then simply ask for help in a designated channel (e.g., #support) or add a ticket emoji to any message.
You are able to control tickets without leaving Slack. The set-up requires no knowledge of coding. Here's the procedure.
- If any new messages are automatically treated as tickets in Slack channels, automate ticket creation. Users can transform previous Slack messages into tickets by using a specific emoji (e.g., "🎫 ").
- Automate ticket assignments using rules. Tickets must be assigned to the appropriate persons or groups. Suptask offers round-robin assigning, the fewest-open-tickets rule, and keyword-based routing.
- Automate updates/notifications by automatically notifying requesters about their tickets, new tasks for agents, and responding in threads so that there is full transparency on status changes and resolution processes, etc.
You can create tickets from Slack from any conversation with multiple methods:
- Post in a Request Channel: Send a note to a channel called #it-support. Suptask will turn it into a ticket.
- Use an Emoji Reaction: React with a ticket emoji (like 🎫). Suptask will turn that message into a ticket.
- Use a Slash command: Write /suptask or /helpdesk to create a ticket anywhere in Slack.
- Message shortcut: On any message, select the short "Create a ticket" from Suptask to turn it into a ticket.
