Nonprofit Help Desk Built for Staff and Volunteers
Suptask is a help desk for nonprofits in Slack, running on the workspace the organization already has. Requests from staff, volunteers, and board members are turned into tickets with an owner and a status. The two or three people who answer work from one queue.
A Help Desk for Nonprofit IT, Operations, and People Teams
IT
The IT lead runs a nonprofit IT help desk for laptops, logins, and donated equipment. Each request has an owner and a status.
Operations and facilities
Requests are sent for room bookings, supplies, vehicles, or keys. Staff and volunteers use the same form, and operations answers from one queue.
People and volunteers
Onboarding is handled for each new volunteer cohort, along with HR questions from staff. Sensitive issues are handled as private tickets.
Every Staff Member and Volunteer Can Raise a Request at No Cost
- Paid staff, volunteers, and board members all raise requests without a license on any plan
- Tickets are created from a Slack message, and requests from people outside Slack arrive by email
- One to three responders is what a small nonprofit pays for
One Workspace to Start, With Chapters Connected as the Nonprofit Grows
- Slack Pro is available at no cost for an eligible nonprofit through Slack's program
- Slack Connect channels bring a partner organization into the same help desk available with the Professional plan
- Chapters running their own Slack workspaces are connected with the multiple workspace support on the Custom plan
The numbers speak for themselves.
Who Sees a Ticket Is Decided by the Inbox It Is In
- Only the agents assigned to an Inbox open the tickets in it, and internal notes they add are kept for them only
- Suptask is covered for SOC 2 Type II and for GDPR with a data processing agreement in place
- AI features are not used on sensitive personal data categories, and the AI policy states which ones
Start With One Queue, Add Teams Without a Migration
- A nonprofit on the Starter Plan is able to run everything through a single Inbox
- On a Professional plan, internal requests split into team queues, with routing rules, approvals for purchases and reimbursements, canned replies for new volunteers
- SLAs are set on the ticket, and AI answers are drawn from the volunteer handbook
What Suptask Changes About Help Desk Software for Nonprofits
How the Ticketing System for Nonprofits Works in Slack
Ask
Track
Resolve
Connect Email, Documents, and Workflows to the Nonprofit Help Desk
Frequently asked Questions
Is Suptask an event ticketing system for nonprofits?
No. An internal ticketing system for nonprofits handles the requests that staff and volunteers send to the people who answer them, such as a laptop problem or a room that needs booking. Event registration, donations, and volunteer scheduling are handled by other products built for those jobs. Suptask does not sell tickets to an event.
Yes. The messages people already send in a channel or a DM are turned into tickets, and behind those messages there is a queue with an owner and a status on every item. Slack Pro is free for eligible nonprofits under Slack's own program, which is covered in the post on Slack for nonprofits. Suptask installs into that workspace.
Volunteers are not licensed users. Only the people answering the tickets are billed, so a volunteer can raise a request and follow it without a seat on the plan. Board members and program staff are treated the same way. The number of requesters does not change the bill.
Private ticket forms are there for that. The ticket opens as a direct message between the person asking and the staff member assigned to it, and internal notes stay with the agents. Only the agents in that Inbox can see its tickets, and Suptask is covered for SOC 2 Type II and for GDPR with a data processing agreement in place.
No, Suptask works in Slack only. A nonprofit that runs its day-to-day on Microsoft Teams or Google Chat will not be able to use it. People outside Slack can still reach the help desk by email or through a web form.
Suptask does not have a free plan. There is a 14-day trial with no card needed, and the standard prices apply after that. On annual billing, they are Starter at $15 per agent per month, Professional at $24, Growth at $38, plus a custom plan billed per agent. Requesters are free on every plan, so the cost is counted for the two or three people answering, and the current details are on the pricing page.
Answer staff and vbolunteer requests from one queue in Slack
