Customer Support, Built on Slack Connect
Support your customers where they already work. Each gets their own Slack channel - manage all of them from a single place.
Give every customer their own support channel
- Support each customer in their own shared Slack Connect channel
- Customers track every ticket in Slack - nothing to install
- Brand Suptask as your own so customers know where to get help
Support Slack and email customers in one place
- Turn customer emails into Slack tickets automatically
- Keep agents in Slack while customers reply by email as usual
- Send every email under your own brand
Run hundreds of channels from one overview
- Catch every request across all your customer channels in one view
- Turn any message into a ticket with the 🎫 emoji
- Capture the right details upfront with guided form
Hit every deadline with SLAs
- Set reply and resolution targets by priority
- Get alerted before a deadline is breached
- Escalate breaches to managers automatically
How it works
[1] Connect
[2] Capture
[3] Resolve
What your customers gets with Suptask
Support without leaving Slack
Customers raise requests in the channel they already use with you. No new portal, no login, no email thread.
Everything in one place
They track every ticket in the Suptask app inside Slack - no need to leave for a web portal or another interface.
Never left wondering
Automatic summary notifications keep customers updated on their open tickets.
Faster answers
Automation rules and Suptask AI optimizes your replies so customers wait less.
What teams improve with Suptask
Built for different teams
For Support teams
For Customer Success
For Technical & Engineering
Already trusted by fast-moving support teams.
Bring your Customer Support into Slack
Frequently asked Questions
Do my customers need to install Suptask?
No. You install Suptask in your own workspace and invite customers to a shared Slack Connect channel. The Suptask app appears in their Slack automatically, with nothing for them to install.
From any message in their channel, customers add the 🎫 ticket emoji or use a guided form that categorizes the request. They can also submit by email. Every ticket is tracked in the Suptask app in their Slack.
Yes. Customer emails automatically become Slack tickets, and your agents reply from Slack while updates sync back to the customer's inbox as branded email - so you can run Slack-first and email customers from one place.
Yes. Messages and tickets across all your customer channels appear in a single overview, so you can run hundreds of channels without scrolling through each one. Every customer can see the tickets they have submitted in their channel.
Yes. You can brand the Suptask app in Slack and your outgoing emails so customers recognize you and know exactly where to get help.
Yes. Suptask AI drafts replies to recurring requests and summarizes tickets, so your team responds faster and more consistently.
