Customer Support, Built on Slack Connect
Support your customers where they already work. Each gets their own Slack channel - manage all of them from a single place.
Give every customer their own support channel
- Support each customer in their own shared Slack Connect channel
- Customers track every ticket in Slack - nothing to install
- Brand Suptask as your own so customers know where to get help
Support Slack and email customers in one place
- Turn customer emails into Slack tickets automatically
- Keep agents in Slack while customers reply by email as usual
- Send every email under your own brand
Run hundreds of channels from one overview
- Catch every request across all your customer channels in one view
- Turn any message into a ticket with the 🎫 emoji
- Capture the right details upfront with guided form
Hit every deadline with SLAs
- Set reply and resolution targets by priority
- Get alerted before a deadline is breached
- Escalate breaches to managers automatically
How it works
[1] Connect
[2] Capture
[3] Resolve
What your customers gets with Suptask
Support without leaving Slack
Customers raise requests in the channel they already use with you. No new portal, no login, no email thread.
Everything in one place
They track every ticket in the Suptask app inside Slack - no need to leave for a web portal or another interface.
Never left wondering
Automatic summary notifications keep customers updated on their open tickets.
Faster answers
Automation rules and Suptask AI optimizes your replies so customers wait less.
What teams improve with Suptask
Built for different teams
For Support teams
For Customer Success
For Technical & Engineering
Already trusted by fast-moving support teams.
The platform has streamlined our ticketing workflow, leading to significant efficiency gains and saving our teams hundreds of hours each month”
Bring your Customer Support into Slack
Frequently asked Questions
What is a Slack ticketing system?
A Slack ticketing system is help desk and service desk software that integrates with Slack. Any department, from IT and HR to finance, can submit, track, and resolve internal requests without ever leaving their main workspace. Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage your tickets.
Yes, Slack can be used as a ticketing system by integrating dedicated apps like Suptask to Slack. This allows teams to create, track, and manage requests all in one place.
Suptask is built as a solution that works for any team.
We have proven examples across many organizations where teams such as IT (ITSM), Product, Engineering, Finance / Billing, Revenue Operations, Sales Operations, and HR are using Suptask to improve their ticketing experience on Slack.
To use Slack as a help desk using Suptask, Sign up and install Suptask, then simply ask for help in a designated channel (e.g., #support) or add a ticket emoji to any message.
You are able to control tickets without leaving Slack. The set-up requires no knowledge of coding. Here's the procedure.
- If any new messages are automatically treated as tickets in Slack channels, automate ticket creation. Users can transform previous Slack messages into tickets by using a specific emoji (e.g., "🎫 ").
- Automate ticket assignments using rules. Tickets must be assigned to the appropriate persons or groups. Suptask offers round-robin assigning, the fewest-open-tickets rule, and keyword-based routing.
- Automate updates/notifications by automatically notifying requesters about their tickets, new tasks for agents, and responding in threads so that there is full transparency on status changes and resolution processes, etc.
You can create tickets from Slack from any conversation with multiple methods:
- Post in a Request Channel: Send a note to a channel called #it-support. Suptask will turn it into a ticket.
- Use an Emoji Reaction: React with a ticket emoji (like 🎫). Suptask will turn that message into a ticket.
- Use a Slash command: Write /suptask or /helpdesk to create a ticket anywhere in Slack.
- Message shortcut: On any message, select the short "Create a ticket" from Suptask to turn it into a ticket.
