The Ticketing System Built Into Slack
Your complete AI service desk tailored for your employees. Submit, track, and resolve tickets without ever leaving Slack.
Your own Service Desk, right in Slack
- Work and manage every ticket from Slack and Web
- Employees submit and track requests in Slack
- Up and running in minutes - no training, no new tools
Capture requests from Slack & Email
- Turn messages to tickets from DMs and Channels
- Keep sensitive topics private
- Receive requests via Email - manage & reply in Slack
Smart routing and approvals for every team
- Route tickets across multiple teams
- Categorize requests and enrich with smart fields
- Send and manage approvals directly in Slack
Save hours every week with AI and automations
- AI answers and performs tasks using your internal knowledge
- Dashboard analytics to track SLAs and team performance
- Powerful automation rules to manage your workflows
How it works
[1] Capture
[2] Route
[3] Resolve
What your employees gets with Suptask
Ask for help without friction
Submit a request from any Slack message, channel, or DM - no new tools, no portal logins, no passwords to remember.
Always know where things stand
Track every ticket you've raised directly in Slack - see the status and get notified the moment something changes.
Get access to what you need, fast
From onboarding to requesting app access - submit directly in Slack and track it to completion with an ease.
Your requests, your privacy
Sensitive topics - HR, payroll, personal info - stay private between you and the right people, handled with care.
What teams improve with Suptask
Built for different teams
For IT teams
For Finance teams
Already trusted by fast-moving support teams.
The platform has streamlined our ticketing workflow, leading to significant efficiency gains and saving our teams hundreds of hours each month”
Turn Slack into a help desk your team will actually use
Frequently asked Questions
What is a Slack ticketing system?
A Slack ticketing system is help desk and service desk software that integrates with Slack. Any department, from IT and HR to finance, can submit, track, and resolve internal requests without ever leaving their main workspace. Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage your tickets.
Yes, Slack can be used as a ticketing system by integrating dedicated apps like Suptask to Slack. This allows teams to create, track, and manage requests all in one place.
Suptask is built as a solution that works for any team.
We have proven examples across many organizations where teams such as IT (ITSM), Product, Engineering, Finance / Billing, Revenue Operations, Sales Operations, and HR are using Suptask to improve their ticketing experience on Slack.
To use Slack as a help desk using Suptask, Sign up and install Suptask, then simply ask for help in a designated channel (e.g., #support) or add a ticket emoji to any message.
You are able to control tickets without leaving Slack. The set-up requires no knowledge of coding. Here's the procedure.
- If any new messages are automatically treated as tickets in Slack channels, automate ticket creation. Users can transform previous Slack messages into tickets by using a specific emoji (e.g., "🎫 ").
- Automate ticket assignments using rules. Tickets must be assigned to the appropriate persons or groups. Suptask offers round-robin assigning, the fewest-open-tickets rule, and keyword-based routing.
- Automate updates/notifications by automatically notifying requesters about their tickets, new tasks for agents, and responding in threads so that there is full transparency on status changes and resolution processes, etc.
You can create tickets from Slack from any conversation with multiple methods:
- Post in a Request Channel: Send a note to a channel called #it-support. Suptask will turn it into a ticket.
- Use an Emoji Reaction: React with a ticket emoji (like 🎫). Suptask will turn that message into a ticket.
- Use a Slash command: Write /suptask or /helpdesk to create a ticket anywhere in Slack.
- Message shortcut: On any message, select the short "Create a ticket" from Suptask to turn it into a ticket.
