Pricing Plans for Every Team
Start free for 14 days. No credit card required. Scale as you grow.
Everywhere in Slack: Channels, DMs and Suptask App
Track Ticket Trends and Activity
Centralized service desk to Support multiple teams
Receive Tickets via Email, Slack and Slack connect
Auto-assign, Trigger Actions, Automated Ticket Creation and Slack Workflows.
CSV, First reply time, resolution time and CSAT
Conditions and time-based automations
Sequenced Approvals in Slack triggered by rules
Set response targets, Escalate and alert on breaches
Fields that show or hide based on User Selections
Answer from your content and assist you in your daily work
Team routing, business hours, and Precise performance tracking
AI that takes actions across your connected tools and systems
Native and custom integrations for any tooll and API
Security reviews, MSAs, Compliance and procurement support
Support for slack Enterprise+ workspaces
HIIPA (Baa) compliant solution
Everywhere in Slack: Channels, DMs and Suptask App
Track Ticket Trends and Activity
Centralized service desk to Support multiple teams
Receive Tickets via Email, Slack and Slack connect
Auto-assign, Trigger Actions, Automated Ticket Creation and Slack Workflows.
First reply time, resolution time and CSAT
webhooks, Conditions and time-based automations
Sequenced Approvals in Slack triggered by rules
Set response targets, Escalate and alert on breaches
Fields that show or hide based on User Selections
Answer from your content and assist you in your daily work
Team routing, business hours, and Precise performance tracking
AI that takes actions across your connected tools and systems
Support for slack Enterprise Grid workspaces
Native and custom integrations for any tooll and API
Security reviews, MSAs, Complience and procurement support
HIIPA (Baa) compliant solution
Turn Slack into a help desk your team will actually use
How does your pricing work?
Our pricing plans are meant to be a good fit for any team, small and large. Teams who want to start trying it out can use the Starter plan while adopting processes, training users and tuning their setup to be ready for conversational ticketing on Slack.
The final price of the paid plans for our help desk services depends on the amount of people who are involved managing, mitigating and solving the tickets. These users are referred to as Agents.
The paid plans charge per Agent. If you have 5 agents that can work to manage and reply on tickets, the total price that Suptask would charge you for would be for those 5 agents.
What are Agents and how do you charge for them?
People that can work to manage and respond on tickets are referred to as Agents.
An Agent is defined by being a user who have access to a Suptask Inbox, which gives them permission to manage and respond to tickets. As long as a person is a part of an Inbox, that person will be considered an Agent.
One Agent can be a part of multiple Inboxes without additional cost.
What are ticket requesters?
An employee, user or a customer that can submit a ticket is considered a ticket requester. You can have an unlimited amount of this in Suptask without any additional cost.
Can I get a free demo for one of the premium plans?
Absolutely. You can schedule a demo with us at any time.
Do you offer a free Trial of the paid plans?
Yes, you can sign up for a 14 day free trial of the Growth plan from here.
We recommend to get started using the Trial. It is the ideal way to start trying out Suptask in your Slack workspace, get enough time to evaluate the features included and see the value it brings. Once the Trial expires, your account will be blocked and will need a paid subscription.
Schedule a demo with usu are interested evaluting andknowing moree happy help you.
Do you offer discounts?
Yes, our ticketing and help desk price can come with discounts depending on the plan and the amount of Agents.
Non-Profit Organizations (NPO), Early stage startups and Open-source projects are also eligible for discounts. Please contact us for more information on how we can help
