Our pricing plans are meant to be a good fit for any team, small and large. Teams who want to start trying it out can use the Free plan while adopting processes, training users and tuning their setup to be ready for conversational ticketing on Slack. The final price of the paid plans depends on the amount of users who are involved remediating, mitigating and solving the tickets. These users are often referred to as Agents.The paid plans charge per agent, per month. If you have 5 agents that can work to remediate tickets in the responder channel, the total price that Suptask would charge you for would be for those 5 agents.
Users that can work to remediate tickets inside of your Responder channels in Slack are referred to as Agents. An Agent is defined by being a Slack user who have joined the responder channel. As long as a person is joined into a channel that is used as a Responder channel by Ticket Forms, that person will be considered an Agent. Agents are counted per unique Slack user which means that a Slack user can exist in several responder channels but will only be charged as one single Agent.Read more about how agents are billed.
The Free plan is limited to max 10 tickets per month. It is intended for smaller teams or teams who are getting started with conversational ticketing on Slack. A perfect way to get your users to start working with Suptask, get time to educate them and tune Suptask to your needs. Free accounts who exceeds 10 tickets per month will get notified about reaching the limit before any ticket creations will be impacted. Accounts can upgrade their plan at any time to avoid limitations.
Absolutely. You can contact us to schedule a demo at any time.
We recommend to get started using the Free plan. It is the ideal way to start trying out Suptask in your Slack workspace, get enough time to evaluate the features included and see the value it brings. Reach out to us if you are interested in evaluating and knowing more about the Professional or the Custom plan. We'll be happy help you.
The AI Assistant helps summarise and conclude all your ticket automatically. It is available for all plans until June 2024 when it will become a part of a paid plan.
Yes, depending on plan and the amount of Agents. Non-Profit Organizations (NPO) and Open-source projects are also eligible for discounts. Please contact us for more information on how we can help