Suptask is a team-to-team ticketing system that lives completely inside of Slack. It lets you receive, manage and respond to tickets faster than other traditional ticketing systems.
Supporting the smoothest escalation ticketing process for Engineering, DevOps, ITOps and Product Delivery teams.
Conversation based tickets is empowering a structured ticketing process from messages being sent by you and your colleagues.
Use your existing conversations to manage a modern ticketing process on Slack.
Teams are engaging faster, resulting in a better customer experience and faster resolution times.
Apply ticketing where your teams are today instead of forcing them to external systems.
No more reminders or marking as unread. Apply a structured workflow to your incoming messages.
Use the full power of the team when responding and triaging tickets without limitations.
Keep everyone on Slack, remove team barriers and minimize context switching.
We introduced a ticketing system on Slack together with improving our resolution times on submitted cases drastically.
Support cases that were submitted between teams started to get lost. Suptask helped us put a ticketing structure in place without adding more systems to our toolbox.
Suptask is used by five of our technical teams to handle cases from our customer support. I would recommend it to everyone who wants to keep teams interactive on Slack.