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Your AI-powered service desk lives in Slack

Name: Suptask
Brand: Suptask
Rating: 4.9 (23 reviews)

Resolve requests faster, automate triage, and manage ticketing across every team - without leaving Slack.

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The AI Ticketing System Built For Your Users. ‍

Entirely inside Slack.

Employees ask for help where they already work.  Support teams track, route, and resolve. All without leaving Slack.

The numbers speak for themselves.

76%

Faster Response Times

85%

Auto-resolved by AI

Increase in User Satisfaction

Save Your Team Hours Every Week.
With an AI-powered assistant.

AI that resolves, triages, and routes - so your team spends less time on tickets and more time on impact.

Resolve Tickets Faster with AI

Deflect common questions with AI-powered responses using your own knowledge sources - so employees get help faster and agents spend less time on repeated work.

Your AI-assistant For Agents

@Suptask is always standby - agents can ask anything about a ticket, get suggested replies, or pull in knowledge instantly, without leaving Slack.

Powered by Your Own Knowledge

Upload documents, write your own content, or connect your knowledge base. Suptask's AI searches across all your approved sources to resolve requests instantly.

AI Agents That Get Work Done

Build custom AI assistants that handle real workflows - from employee onboarding to access requests. Define the workflow, set approval rules, and let AI handle the rest automatically in Slack.

Already trusted by fast-moving support teams.

"Suptask has helped us create a seamless, best-in-classticketing experience for our end users. By integrating across multiple workspaces, it has streamlined our workflows and empowered our entire organization."

Chris Tucker

Director of Strategic Technology

“Suptask has become an integral part of multiple departments within our organization, and the impact has been transformative.
The platform has streamlined our ticketing workflow, leading to significant efficiency gains and saving our teams hundreds of hours each month”

Prathamesh Borkar

Director of Operations

"With Suptask, Product Managers and Engineers work hand-in-hand in Slack. By keeping everything in Slack, Engineers and Product Managers can easily collaborate on tickets while maintaining private threads for technical discussions. It’s boosted our overall responsiveness against our clients."

Simona Cossidente

Head of Product & Process

"Suptask transformed the way we manage support by bringing full ticketing workflows into Slack. With its powerful AI features, we handle requests faster, stay organized effortlessly, and deliver a smoother experience for both our team and our customers. It’s truly made support feel natural and efficient on Slack."

Charles Mellin

Chief Operations Officer

"The biggest impact Suptask has made on our team is that we now have an organized way to process questions and requests from our employees. All communication for a request stays within Slack and the Suptask ticket - which was an impossible feat in the past."

Jean

People Enablement Coordinator

Integrate Your Ticketing Workflow with 300+ Integrations

Integrate with Knowledge bases, HRIS and other external systems.

Explore Integrations

Turn Slack into a help desk your team will actually use

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Frequently Asked Questions

What is a Slack ticketing system?

A Slack ticketing system is help desk and service desk software that integrates with Slack. Any department, from IT and HR to finance, can submit, track, and resolve internal requests without ever leaving their main workspace. Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage your tickets.

Can Slack be used as a ticketing system?

Yes, Slack can be used as a ticketing system by integrating dedicated apps like Suptask to Slack. This allows teams to create, track, and manage requests all in one place.

What teams are Suptask built for?

Suptask is built as a solution that works for any team.

We have proven examples across many organizations where teams such as IT (ITSM), Product, Engineering, Finance / Billing, Revenue Operations, Sales Operations, and HR are using Suptask to improve their ticketing experience on Slack.

How do I use a help desk in Slack?

To use Slack as a help desk using Suptask, Sign up and install Suptask, then simply ask for help in a designated channel (e.g., #support) or add a ticket emoji to any message.

How to automate ticket management directly in Slack?

You are able to control tickets without leaving Slack. The set-up requires no knowledge of coding. Here's the procedure.

If any new messages are automatically treated as tickets in Slack channels, automate ticket creation. Users can transform previous Slack messages into tickets by using a specific emoji (e.g., "🎫 ").
Automate ticket assignments using rules. Tickets must be assigned to the appropriate persons or groups. Suptask offers round-robin assigning, the fewest-open-tickets rule, and keyword-based routing.
Automate updates/notifications by automatically notifying requesters about their tickets, new tasks for agents, and responding in threads so that there is full transparency on status changes and resolution processes, etc.

How to create tickets from Slack?

You can create tickets from Slack from any conversation with multiple methods:

Post in a Request Channel: Send a note to a channel called #it-support. Suptask will turn it into a ticket.
Use an Emoji Reaction: React with a ticket emoji (like 🎫). Suptask will turn that message into a ticket.
Use a Slash command: Write /suptask or /helpdesk to create a ticket anywhere in Slack.
Message shortcut: On any message, select the short "Create a ticket" from Suptask to turn it into a ticket.