The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times.
• Collaborate closer with other teams on customer issues.
• Keep all conversations in the context of a ticket
• Achieve faster resolution times
• Overview all support cases and internal issues in one overview.
• Never leave Slack to reply on tickets
• Collaborate closely with other departments & team
• Align your teams closer to support & customer issues
• Achieve smooth workflows with integrations to issue tracking systems
• Centralize IT requests into Slack - no external systems require
• Manage and track all tickets in one single overview
• Easy to implement across the organization
• Apply structure on incoming requests natively on Slack
• Implement ticketing where all employees are on Slack
• Manage sensitive information in private tickets.
• Collaborate easily with other teams on tickets.
• Overview all cases natively on Slack
• Integrate with your favorite issue tracking system.
• Manage all HR inquiries for your employees directly on Slack
• Privacy aware ticketing for sensitive information
• Easy collaboration on tickets within your team
Suptask is a team-to-team ticketing system that is integrated to your Slack workspace. It allows you to submit, act and respond to tickets faster than any traditional ticketing systems.
Implement a flexible ticketing system closely to your users within minutes. Adopt it to your teams and your workflows directly in your Slack workspace. No need to force users to a secondary system.
Conversation based tickets is empowering a structured ticketing process from messages being sent by you and your colleagues. It is the next-generation ticketing system made for modern teams.
Use your existing conversations to manage a modern ticketing process on Slack - true conversational ticketing.
Teams are engaging faster, resulting in a better customer experience and faster resolution times.
Apply ticketing where your teams are today on Slack, instead of forcing them to external systems.
No more reminders or marking messages as unread. Apply a structured workflow to your incoming messages.
Automatically get tickets summarised to understand the problem and solution with true AI.
Empower cross-team collaboration and and minimize context switching. Use the full power of all teams togethers.
Escalate, collaborate and reference tickets from Zendesk to other teams using Suptask
Introducing Suptask helped our teams with a ticketing system directly on Slack which enabled a great team cooperation and improved efficiency on resolving customer support issues.
Messages between teams started to get lost. Suptask helped us put a ticketing structure in place without adding more systems to our toolbox.
Suptask is used by five of our technical teams to handle cases from our customer support. I would recommend it to everyone who wants to keep teams interactive on Slack.