Ticketing system on k Slack

Suptask turns your Slack workspace into the next-generation help desk & support system, offering the best ticketing experience for your users.

Never lose track of a request again.
Start using a modern ticketing system on Slack today!

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Submitting a ticket on Slack with Suptask
Thousands of customers love & trust suptask
"Suptask has helped us create a seamless, best-in-class ticketing experience for our end users. By integrating across multiple workspaces, it has streamlined our workflows and empowered our entire organization."
Chris Tucker
Director of Strategic Technology

A Smarter k Slack
Ticketing System

Transform Slack Into Your Ticketing System

No extra tools needed - your Slack workspace becomes a fully functional ticketing system. Submit, manage, and track tickets all in one familiar place, streamlining team operations.

Effortless Onboarding and Easy Ticketing

Get up and running in minutes with zero learning curve. Users can effortlessly create tickets directly from Slack messages, making it simple to onboard your team and provide an intuitive ticketing experience from day one.

Smarter Conversational Help Desk

Break free from outdated ticketing systems. Collaborate effortlessly between users and teams with a ticketing system in Slack, and resolve issues seamlessly - all powered by conversational ticketing.

Streamlined Communication And Support

Suptask integrates into your daily operations, enhancing team productivity and project transparency.
Faster resolution times among your teams

Empower Your Communication and Collaboration

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Centralizes communication and collaboration - users never have to leave Slack to submit, reply or manage tickets.
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Enables smoother cooperation across various departments, teams and customers.
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Ensure sensitive information stay safe between trusted parties using Private tickets.
Slack ticketing dashboard

Streamlining Support with Slack Ticketing Systems

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Provide a centralized platform for ticket tracking and management inside of Slack.
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Easy onboarding and integration onto any organization size - from small teams to a larger enterprises.
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Integrate a ticketing system where your teams are already working together - on Slack.

The Next Generation Ticketing Help Desk

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Internal Helpdesk For Your Teams
Provide your users with the best possible experience when submitting tickets, where they never have to leave Slack.
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External Ticketing to Support Your Customers
Best in class support experience via Email and Slack Connect as your team of Agents never have to leave Slack to manage tickets.
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The Impact Our Solution Delivers

76%
Faster Response Times
3x
Increase in User Satisfaction
9.8 / 10
Average NPS Score

Integrate Your Ticketing Workflow with 300+ Integrations

Explore All Integrations
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Boost Efficiency with Seamless Integrations

Connect your ticketing system to fetch or push information across other platforms, keeping data automatically up-to-date. Empower your team with a streamlined workflow and a smoother ticketing experience.

Connect to the System of your Choice

Leverage Suptask’s 300+ integrations to seamlessly connect your ticketing system with CRMs, BI tools, issue trackers, and other ticketing platforms. Streamline your workflows with the tools that matter most to your business.

Custom Integrations That Work with Any API

Build custom integrations with the API of your choice for a flexible ticketing system tailored to your workflow. Leverage both Webhooks and REST APIs to create a powerful and customized ticketing experience.

Suptask is Made For Your Users

Improved Response Times and Satisfaction Rates

Achieve faster responses and resolution times on your tickets and support requests.
Powered by AI to optimize efficiency for both Agents and users.
Increased customer satisfaction with faster turnaround times on cases.
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The Best Ticketing System for Your Team

The modern ticketing solution that seamlessly inte­grates with your Slack workspace.
Easily submit, handle, and respond to tickets dire­ctly within Slack, effectively transforming your conve­rsations into a comprehensive ticke­ting system.
Expe­rience enhance­d collaboration, easier access to accurate­ answers, and improved customer satisfaction rates.
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Suptask: Slack ticketing software

Customize To Your Needs.
Analyze With Flexibility.

Customize Suptask to your needs and analyze all vital metrics easily.

Customizing and Configuring Your Slack Ticketing System

Setup your own ticketing workflows

By customizing your Slack ticketing syste­m, you can optimize workflows, notifications, and ticket manageme­nt to meet the spe­cific needs of your team.

Resolve issues faster using your conversations

Use Slack as a ticketing solution for your internal helpdesk and customer support to efficiently manage­ new ticket requests, ask for clarification through threade­d conversations, and receive­ responses directly on Slack and Web.

Customize ticketing to your needs

Customize your ticke­t forms and incoming requests, and manage how tickets are route­d.

Overview and Report in a Slack Ticketing System

The importance of tracking and monitoring
In a Slack ticketing syste­m, reporting and monitoring tickets are crucial for faster resolutions. They e­nable the tracking and prioritization of tickets, e­nsuring that issues are resolve­d promptly and providing team members with time­ly updates on ticket status.
Identifying critical areas for optimal performance
Analyzing tickets in Slack starts with volume­ and patterns to identify areas for improve­ment and bottlenecks and e­valuating overall support performance. Our re­porting and analytics tools offer valuable­ insights into ticket volume, response­ times, and long-term trends, simplifying the­ reporting process.
Ticketing performance metrics
Suptask has a built-in Dashboard with industry metrics/KPIs, making it easy to track and analyze ticketing data. This enables you to make well-informed decisions and improve over time.
Overview of your IT Help Desk system and tickets

Stories From Our Users

"We are managing all of our incoming requests in a single Slack channel using Suptask ticketing system. It has made our daily work easier as the communication with users is flawless."
John
Technical IT Support
"Integrating Suptask into our Slack channels has made our customer support process incredibly efficient. We support all our customers via Slack Connect and can easily track all the tickets in Suptask."
Barbara
Customer Support Agent
"Suptask delivers an exceptional user experience, making it effortless for employees to submit tickets to our team."
Billy
Director of HR
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System Today
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Frequently Asked Questions

What is a Slack ticketing system?

A Slack ticketing system is help desk software that integrates with Slack. It allows teams—from support, HR, and development to finance and marketing—to create, track, and resolve requests all within their workspace. It centralizes tasks, provides real-time updates, and streamlines collaboration, ensuring faster resolutions and clear accountability.

Can Slack be used as a ticketing system?

Yes, Slack can be used as a ticketing system by integrating dedicated ticketing apps or solutions like Suptask within Slack. This allows teams to create, track, and manage requests all in one place. This setup centralizes tasks, ensures real-time updates, and streamlines collaboration for faster resolutions and improved accountability.

Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage your tickets.

How does Suptask compare to traditional ticketing systems?

Suptask is natively integrated into your Slack workspace and allows you to overview tickets and manage tickets throughout their lifecycle without leaving Slack.

With Suptask, you do not have to go into a separate traditional ticketing system with processes that do not fit your workflow. Suptask is adapted to how you and your colleagues work.

Users get the best experience with a low entry-level to start submitting tickets and reply to their tickets in Slack as quickly as with a normal conversation.

Does Suptask support workflows?

Yes. Suptask is natively integrated to Slack Workflows. This allows you to create workflows where ticketing creation can be a part of the workflow, for example automating ticketing creation from an API call.

What teams are Suptask built for?

Suptask is built as a solution that works for any team.

We have proven examples across many organizations where teams such as IT, Product, Engineering, Finance / Billing, Revenue Operations, Sales Operations, and HR are using Suptask to improve their ticketing experience on Slack.

What are the best practices to get started with a Slack ticketing system?

Getting started with a Slack-based ticketing system can streamline support workflows and keep everything where your team already communicates. Here are key steps:

1. Pick the Right Tool.
Use one that works with Slack, such as Suptask:
- Create tickets from messages
- Have private DMs for tickets
- Collaborate in real time on Slack
- Set up automated workflows
- Track ticket info, charts, SLAs

2. Set Clear Workflows.
Define internal steps, such as:
- Who can make a ticket
- Which channels receive tickets (like #it-support)
- What’s a ticket vs. question?
- Automate ticket creation/routing if possible

3. Train Team Members.
Make sure all know:
- How to create/manage tickets
- Where to check ticket status
- Expected response time/responsibilities
- Use guides/screenshots/videos to train newcomers

4. Customize Forms and Fields to your need.
- Create custom forms to collect important info upfront, like:
- Ticket type
- Urgency
- Department involved
- This speeds up issue solving without questions back and forth.

5. Check Metrics and KPIs Regularly
Use Suptask analytics to check open and closed tickets, see technician performance, and find process issues. This helps you improve support.
- Monitor tickets and agents
- Spot slowdowns

Iterate Based on Feedback
Adapt your system:
- Listen to the team
- Change permissions/workflows
- Automate tasks
- Add new channels/types