Suptask is a team-to-team ticketing system that is integrated to your Slack workspace. It allows you to submit, act and respond to tickets faster than the traditional ticketing systems.
Implement a flexible ticketing system closely to your users within minutes. Adopt it to your teams and your workflows directly in your Slack workspace. No need to force users to a secondary system.
Conversation based tickets is empowering a structured ticketing process from messages being sent by you and your colleagues. It is the next-generation ticketing system made for modern teams.
Use your existing conversations to manage a modern ticketing process on Slack - true conversational ticketing.
Teams are engaging faster, resulting in a better customer experience and faster resolution times.
Apply ticketing where your teams are today instead of forcing them to external systems.
No more reminders or marking as unread. Apply a structured workflow to your incoming messages.
Use the full power of the team when responding and triaging tickets without limitations.
Keep everyone on Slack, remove team barriers and minimize context switching.
Introducing Suptask helped our teams with a ticketing system directly on Slack which enabled a great team cooperation and improved efficiency on resolving customer support issues.
Messages between teams started to get lost. Suptask helped us put a ticketing structure in place without adding more systems to our toolbox.
Suptask is used by five of our technical teams to handle cases from our customer support. I would recommend it to everyone who wants to keep teams interactive on Slack.