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Name: Suptask
Brand: Suptask
Rating: 4.9 (23 reviews)

Discover how teams around the world use Suptask.

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Strada Runs a Leaner, Faster Help Desk Using Suptask - Without Leaving Slack.

United States

"The track record of how many tickets are open depending on which type has helped local teams to act faster and prevent recurring problems from occurring for future customers."

Global

"The biggest impact Suptask has made on our team is that we now have an organized way to process questions and requests from our employees. All communication for a request stays within Slack and the Suptask ticket - which was an impossible feat in the past."

Remote / Canada

"Suptask gave us one place to run internal support across every department. Requests don't get lost in DMs or spreadsheets anymore - everything has a clear owner and a clear status, all without leaving Slack."

Remote / United States

"Suptask has helped us create a seamless, best-in-classticketing experience for our end users. By integrating across multiple workspaces, it has streamlined our workflows and empowered our entire organization."

Chris Tucker

Director of Strategic Technology

You’re in good company.

These teams chose Suptask for their support.

"We are managing all of our incoming requests in a single Slack channel using Suptask ticketing system. It has made our daily work easier as the communication with users is flawless."

John, IT Support

"Easy to manage, easy to handle, and delegate. Slack sometimes doesn't work the way I would like, but obviously, that isn't on their table. It's manageable, practical, and saves us time."

Dan, CEO

"Suptask delivers an exceptional user experience, making it effortless for employees to submit tickets to our team."

Billy, HR Director

"Integrating Suptask into our Slack channels has made our customer support process incredibly efficient. We support all our customers via Slack Connect and can easily track all the tickets in Suptask."

Customer Support Agent

"Works great, easy to use and very responsive team.
One of the best customer supports I've experienced, and easy to use"

Mid-size company user

"Excellence in support. The possibility of getting tickets information with easy access and creation throughout all channels that we admin."

Diogo, Business Operations

"Easy to implement and use, and customer support has been phenomenal. When I encountered a small bug, I contacted customer support through the chat. They quickly connected to the dev team and a fix was rolled out within less than an hour. Very impressive"

Large-size company user

"I have always appreciated the ease at which we can introduce new people to Suptask. It provides us with good overview of ongoing issues and helps us prioritize them. New features are added continuously and the user experience get's better every time."

Tomasz, Delivery Lead

"I've been using Suptask for a while now, and it has completely transformed the way our tech team manages tasks related to internal support channel. This tool has proven to be a game-changer in terms of organization and productivity."

Michal O, Lead Engineer

"We were delighted to see the positive impact from implementing Suptask for our organization, where we saw a significant improvement on the user satisfaction score and how it boosted the overall collaboration between our teams."

Darron, Programme Manager

"Great user-friendly interface which simplifies task management, it is flexible and easy to configure. Our tech team is using it on a daily basis so that we could easily track all ongoing cases as well as always have access to previous related tickets."

Mihail L, Head of Security

"Its user-friendly interface has turned task tracking into a seamless part of my daily work, proving invaluable in both task management and streamlining customer support responses."

Mid-size company user

"It has increased efficiency in creating and managing tickets. Suptask makes all tasks at hand when we do our daily standup and helps us speed up inter-team communication."

Elton, Platform Engineer

"Suptask provides us a way of working frictionless with our issues, we use it to get all matters covered, and it helps us to use slack in a more extended and efficient way between the teams."

Christoffer, IT Admin

"Suptask has done a great job of making it easy to create tickets and effectively working with tickets. I like how everything is synchronized seamlessly between our helpdesk and customers"

Niclas, Manager

"I like how Suptask have organized the way of working with ticketing, it is a complete replacer for other helpdesk and service desk apps."

Thomas, IT Specialist

"With Suptask, Product Managers and Engineers work hand-in-hand in Slack. By keeping everything in Slack, Engineers and Product Managers can easily collaborate on tickets while maintaining private threads for technical discussions. It’s boosted our overall responsiveness against our clients."

Simona, Head of Product & Process

"Great support and a product that gave value from the start"

Adam, IT Engineer

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Frequently asked Questions

What is a Slack ticketing system?

A Slack ticketing system is help desk and service desk software that integrates with Slack. Any department, from IT and HR to finance, can submit, track, and resolve internal requests without ever leaving their main workspace. Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage your tickets.

Can Slack be used as a ticketing system?

Yes, Slack can be used as a ticketing system by integrating dedicated apps like Suptask to Slack. This allows teams to create, track, and manage requests all in one place.

What teams are Suptask built for?

Suptask is built as a solution that works for any team.

We have proven examples across many organizations where teams such as IT (ITSM), Product, Engineering, Finance / Billing, Revenue Operations, Sales Operations, and HR are using Suptask to improve their ticketing experience on Slack.

How do I use a help desk in Slack?

To use Slack as a help desk using Suptask, Sign up and install Suptask, then simply ask for help in a designated channel (e.g., #support) or add a ticket emoji to any message.

How to automate ticket management directly in Slack?

You are able to control tickets without leaving Slack. The set-up requires no knowledge of coding. Here's the procedure.

If any new messages are automatically treated as tickets in Slack channels, automate ticket creation. Users can transform previous Slack messages into tickets by using a specific emoji (e.g., "🎫 ").
Automate ticket assignments using rules. Tickets must be assigned to the appropriate persons or groups. Suptask offers round-robin assigning, the fewest-open-tickets rule, and keyword-based routing.
Automate updates/notifications by automatically notifying requesters about their tickets, new tasks for agents, and responding in threads so that there is full transparency on status changes and resolution processes, etc.

How to create tickets from Slack?

You can create tickets from Slack from any conversation with multiple methods:

Post in a Request Channel: Send a note to a channel called #it-support. Suptask will turn it into a ticket.
Use an Emoji Reaction: React with a ticket emoji (like 🎫). Suptask will turn that message into a ticket.
Use a Slash command: Write /suptask or /helpdesk to create a ticket anywhere in Slack.
Message shortcut: On any message, select the short "Create a ticket" from Suptask to turn it into a ticket.