One customer issue can result in several internal tickets among different teams and projects. Keep your time focused on the customer by only having to track one single ticket.
Avoid spending time on coordination efforts and manual ticket tracking. By automating using our intelligent ticketing tracking across several systems, we free up time from all your teams.
From Support all the way to Engineering - covering all teams in between. It's flexible to setup and supports any workflows, from business to technical related.
Escalate, collaborate and reference tickets from Zendesk to other teams using Suptask
Using Suptask to ask for help on customer tickets is extremely easy as we can do it directly from our Slack channel.
I can answer questions. I get help on submitted cases. I get a clear overview of all my tickets. It is working flawless!
Our organization trust the process and statistics from Suptask to manage all our internal ticketing which helps support customer cases faster.