William Westerlund

Head of Organic, Editor

William comes from a background in SEO, where he spent a lot of time managing teams through ticketing systems in Slack. At Suptask.com, he bring his 7 years of experience as an editor and writer for various technology niches.

Slack

How‍‌‍‍‌‍‌‍‍‌ to Keep Slack Active for Mobile & Desktop (Complete Guide)

Learn how to always stay active on Slack for both desktop and the mobile app without relying on any shady tricks or guesswork. This is a complete guide

Support

B2B Customer Onboarding Best Practices

Master the frameworks, metrics, and psychological strategies that transform implementation into lasting value realization and revenue expansion.

Customer Engagement & Feedback

7 Customer Experience (CX) Management Frameworks to use in 2026

2026 marks the CX Supercycle where service functions must evolve to growth engines and journey maps must transform into living operating systems.

Customer Engagement & Feedback

23 Customer Service Metrics & How to Measure Customer Service

Master the 23 essential metrics that separate world-class support teams from the rest, organized across four critical dimensions: Experience, Operations, Workfo

Support

All Types of Customers & How to Solve Their Issues

Master the taxonomy of customer types and the frameworks that transform friction into loyalty through these types of customers list.

Human Resources (HR)

Teamwork Performance Review Phrases

Performance reviews are not only an occasion to evaluate employees; they are also a chance to emphasize the employees' strengths and address challenges for team

Team Building & Collaboration

Help Desk Categories & Subcategories - All Support Ticket Categories

This comprehensive guide covers every category and subcategory across hardware, software, network, security, and enterprise services.

Support

What is Knowledge Management for Customer Service?

Knowledge Management is the systemic practice of collecting, organizing, verifying, and disseminating information to enhance service operations.

Support

Customer Service & Tech Support Tiers - All Levels of Support

Understanding each of the customer service and tech support tiers transforms IT support from a cost center into a competitive advantage.

Customer Engagement & Feedback

Customer Experience (CX) Dashboard Examples

A CX dashboard serves as your organization's central nervous system, integrating data into a cohesive narrative of the customer journey.