Help Desk Software for Schools, K-12 Districts and Universities

Help desk software for schools is used to record the requests that come in from teachers, staff, and students. Each one becomes a ticket. The ticket carries an owner, a status, and the history of what was done on it. Routing sends it to IT, to facilities, or to the admin team that handles the work. Suptask is a ticketing system for education that does this inside Slack, for institutions whose staff are already working there. 

Intake comes first, because a K-12 ticketing system only works when the staff will actually use it. After that, routing by building, privacy for student matters, and reporting that breaks down term by term for each school. If devices are the priority, asset management belongs on the list too, and Suptask does not include it. Those are the points a school IT ticketing system gets checked on. 

No, Suptask does not hold the device inventory. The help desk software role in education is to record the request, route it to the right team, and keep the history of what was done. The inventory stays in the MDM or the asset tool the school already runs. Device status can still be brought onto the ticket through the Iru or PDQ Connect integrations, which are on the Custom plan. A help desk for education and an asset system are two different systems here. 

Yes, if the staff have Slack accounts. In a university that gives students accounts, a student help desk can run in the same workspace, and the students are free requesters because only the technicians who answer are billed. Slack for Education is Slack's own program for schools and universities. A workspace can be applied for through Slack. A school whose staff do not work in Slack is not a fit. 

A sensitive request comes in on a private form. The ticket then opens as a direct message between the requester and the assigned staff member. Only the agents in that Inbox can see it, and the internal notes are never shown to the requester. Suptask holds SOC 2 Type II and works under GDPR with a data processing agreement. The security page has the details, and a district data agreement can be discussed with the sales team. 

Suptask is billed per technician. The teachers, staff, and students who only raise requests are free on every plan. Starter is $15 per technician per month on annual billing and covers one queue. Professional at $24 adds a queue for each team, email intake, canned replies, and CSAT. Growth at $38 brings SLA with school-hours clocks, SSO, and AI answers. Account and device integrations are quoted on the Custom plan, along with multiple workspaces.