Integrating your Gmail account with Suptask can streamline your workflow by allowing you to manage customer support directly within Slack. Transform your Gmail into an efficient ticketing system to handle customer queries, team assignments, and request management with ease by sending ticket from Gmail to Slack.
.webp)
.webp)
Yes, you will need admin access to your Google Workspace to configure the routing rules and integrate Gmail with Suptask.
Yes, you can customize ticket categories, priorities, and other settings within Suptask to ensure that tickets created from Gmail are managed according to your specific requirements. You can use a dropdown menu to customize ticket statuses, allowing you to choose from various status options and update them as the conversation progresses.A customer service email help desk software enhances customer service by organizing support requests into a manageable format, ensuring no customer queries are missed or overlooked.
When an email is received in Gmail, it is automatically forwarded to Suptask. Suptask then converts this email into a ticket and sends it to your designated Slack channel, where your support team can manage it.
Yes, you can reply to tickets directly within Slack. Suptask will convert your Slack replies into Gmail responses and send them to the customer. Additionally, you can set up direct messages to notify agents of new tickets created from Gmail emails.
Certainly, it is possible to personalize how forwarded emails look in Slack by inserting images, lists, tables, etc, and selecting a custom name for the emails that are posted within Slack.
To receive real-time updates for new Gmail emails through Slack notifications, navigate to the Messages & media tab within your Slack preferences. There, you will find an option to click on “Get a Forwarding Address“.
