Freshdesk Alternative

Suptask redefines ticketing by integrating Slack to deliver an efficient and modern internal help desk and customer support service. Find out about our alternative to Freshdesk, which makes the most out of communication and improves people's productivity and collaboration.

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How We Standout as a Freshdesk Alternative

Suptask as a Halp alternative, Slack create new ticket

Compare Suptask to JIRA

Suptask

Freshdesk

For Users who submits tickets

Primary use case

Built around Slack for internal help desk and external ticketing, with superb user experience for users requesting tickets.

Companies needing customer support across multiple channels

Best For

Teams that are building a modern ticketing around Slack, for both internal helpdesk such as IT & HR, as well as Customer Support

Businesses needing external customer support

Omnichannel Support

Slack, Web (integrations), Email + additional channels via integrations

Via email, chat, web, social, phone

Slack Integration Level

⭐⭐⭐⭐⭐
Fully integrated and Slack-native

⭐⭐⭐
Basic and Limited

Create Tickets and Reply in Slack

Limited

Overview and Manage Tickets in Slack

Ticket Notifications in Slack

Summary of Tickets in Slack

AI Assistant in Slack

Personal Ticket Summary Reminders

Yes, configurable

Ticket Collaboration with Many Teams

Yes, native in Slack

Support Customers via External Connections in Slack

Yes, with a unique ticket dashboard for customers

Overview and Tracking

Yes, Web and Slack

Web only

SLA & Performance

Yes, configurable and customizable

Mobile App

Yes, fully capable via the Slack App

Limited

Integrations

300+ integrations with native and custom options

Works with Freshworks CRM, Shopify, and more

Automations & Workflows

Yes, and integrations with Slack Workflows

Custom workflows

Analytics

Yes, with built-in and custom dashboards

Pre-built dashboard

Reporting

Yes, extendable via API

Performance

Lightweight and fast

Can slow down with large ticket volumes

Self-hosting

Cloud / SaaS only

Cloud only

Ease of Use

⭐⭐⭐⭐⭐
Super intuitive, Slack-first UX

⭐⭐⭐
User-friendly but more complex setup

Multiple Forms Per Inbox

Yes, unlimited

Limited

Customizable Forms & Fields

CRM integrations

Yes, via integrations

Freshworks CRM

Knowledge Base

Yes, via integrations

APIs

Yes, management and export APIs

Customer Support

⭐⭐⭐⭐⭐
Fast & highly responsive

⭐⭐⭐
Decent, but slower for free/lower-tier plans

Pricing

Competitive with simple pricing

Can easily get expensive with the tiers

Key Features

Native Slack Integration

Suptask is designed to sync with Slack's technology, so all you have to do is use simple conversation threads to identify and work on your tickets.

Easy Ticket Management

Support, interact with, and monitor tickets in just one interface: Slack. With Suptask you can also manage tickets in both web and email.

Customizable Workflows

Teams are able to devise their own workflows to handle the tickets appropriately. Thanks to automation and other adjustable features, Suptask has been setting the trend in contrast with other traditional Freshdesk alternatives.

Robust Analytics & Reporting

Gain deep insights with built-in dashboards and API integrations. Suptask provides actionable data to optimize your support processes.

Broad Integration Capabilities

Connect with 300+ tools and platforms seamlessly. Whether it would be integrating with CRMs or other business software, Suptask links frictionlessly for a more complete support experience.

Fast, Responsive Support

Get delighted by an easy-to-use and performance-oriented platform that reacts very fast. Suptask works great for all teams looking for a Freshdesk alternative, and it delivers consistently.

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Integrate Your Ticketing Workflow with 300+ Integrations

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Boost Efficiency with Seamless Integrations

Connect your ticketing system to fetch or push information across other platforms, keeping data automatically up-to-date. Empower your team with a streamlined workflow and a smoother ticketing experience.

Connect to the System of your Choice

Leverage Suptask’s 300+ integrations to seamlessly connect your ticketing system with CRMs, BI tools, issue trackers, and other ticketing platforms. Streamline your workflows with the tools that matter most to your business.

Custom Integrations That Work with Any API

Build custom integrations with the API of your choice for a flexible ticketing system tailored to your workflow. Leverage both Webhooks and REST APIs to create a powerful and customized ticketing experience.

Frequently Asked Questions

What is better than Freshdesk?

If you and your team prioritize real-time support, then Suptask is, without a doubt, a top Freshdesk alternative. The built-in Slack integration smooths ticket handling, and responders' speed is as efficient as it gets.

Who does Freshworks compete with?

Freshworks is in competition with names such as Zoho, Salesforce, and Zendesk. Suptask distinguishes itself from the rest as it provides a fully integrated ticketing system based on Slack.