How It Works
Pricing
Use Cases
IT
Help Desk
Simplify IT support and speed up resolutions with a Slack-first ticketing solution.
HR & People Ops
Streamline employee requests and track HR requests inside Slack.
DevOps
Track, prioritize, and resolve engineering issues without leaving your Slack channels.
Customer Support
Resolve customer queries faster over both Slack and Email.
Product and Engineering
Empower teams to manage bugs, feature requests, and feedback seamlessly.
RevenueOps
Accelerate deal support and sales process resolutions within Slack.
Data Analytics
Handle data requests and insights workflows without disrupting your team’s flow.
Marketing Ticketing
Manage campaign requests and creative approvals effortlessly in Slack.
eCommerce Ticketing
Support order issues, returns, and customer inquiries directly from Slack.
About
About
Contact
Support
Careers
Security
Sign In
Get Started
Book a Demo
Sign in
+
Add to Slack
Support
Support
October 25, 2023
What is Slack and How Does It Improve Productivity?
Discover how Slack enhances productivity with features like channels, integrations, and automation. Learn to optimize your team's communication.
Name
Support
September 27, 2023
Optimizing Help Desk Reporting with Best Practices
Delivering exceptional customer service is crucial for building customer loyalty, and help desk reporting is the key to unlocking insights
Name
Support
August 6, 2025
TOP 15: Best Omnichannel Customer Service Software
Discover 15 omnichannel customer service tools to unify support, boost efficiency, and delight users
Name
Support
October 6, 2023
15 Best Customer Support Software for Small Business
15 customer support software options based on their integrated ticketing systems, queue management capabilities, and contact database features
Name
Support
June 27, 2025
Best Help Desk Software (Support Desk Software Comparison)
Discover the best help desk software for your needs. Compare top support desk tools on features, pricing, and ease of use to boost customer support.
Name
Support
August 30, 2023
How to Use Slack for Customer Support
Slack provides better customer support through faster resolution and interactive support through dedicated or shared customer channels.
Name
Support
April 28, 2025
How to Manage a Gaming Community - Building a Support System in ARK
Learn effective ways to manage your ARK: Survival Evolved gaming community. Discover how to build a strong support system to foster engagement & growth.
Name
Support
October 26, 2023
How to Set a Reminder in Slack
Name
Support
October 4, 2023
Tier 2 Help Desk Support - All Tiers Explained
Tier 2 Help Desk Support offers advanced technical and hardware assistance to ensure smooth and efficient operations
Name
Support
September 20, 2023
Helpdesk or Help Desk: Which is the Correct Description?
Helpdesk and Help Desk are interchangeable terms that both refer to providing customer service and support. Help Desk seems to be the correct term to use.
Name
Support
September 5, 2023
What is Service Desk Software?
Service desk software is an essential tool that improves organizational customer satisfaction and operational efficiency. Find out more in the blog.
Name
