Discover how Product and Engineering teams can effectively triage requests, working hand in hand with Customer Support and other teams. Suptask simplifies communication, prioritization, and issue resolution, ensuring a seamless collaborative effort.
"We receive all escalations from our Support team via Suptask. Confirmed issues goes in to Github and all communication is on Slack via Suptask. This was vital to align our Engineering closer to our Customers, which has been a success so far."
"We were struggling to get single overview of what issues impacting which customers, across Gitlab and Zendesk. With Suptask we have moved our Engineering closer to our Customer Success team, and I have one overview I can trust."
"I do not need to leave Slack to help out our Support team to troubleshoot a reported customer case. We all collaborate on Slack using Suptask which is extremely smooth."
Built for team collaboration, Suptask provides the next-generation ticketing system that helps your teams triage tickets together on Slack efficiently.
Suptask provides different views to improve insights into the triaging process, helping you and your users overview and track tickets.
With optimized workflows that empowers your teams, Suptask supports a conversational way of submitting and managing tickets.
Suptask is natively available inside of your Slack workspace, making it easy accessible by all users and teams to submit their requests.
Seamlessly integrate with Gitlab and Github to optimize the ticket monitoring experience and streamline issue resolution.
Create custom and personalized views over tickets, allowing teams to tailor their ticket management interface to their specific needs
Tickets are a part of your messages, allowing anyone to easily leave replies without leaving for an external system.
Simplify the process of seeking approvals for critical requests, ensuring that Product and Engineering teams can efficiently manage tasks that require authorization.
No more "Mark as Unread" or "Remind me Later". Gain the structured process you've been missing.
With an efficient ticketing process, resolution times are lower which impacts the overall satisfaction rates positively.
Work together and triage requests and potential bugs with Suptask and escalate to JIRA.
Escalate, collaborate and reference tickets from Zendesk to other teams using Suptask