Name: Suptask
Brand: Suptask
Rating: 4.9 (23 reviews)

Stories From Our Users

"Integrating Suptask into our Slack channels has reshaped our IT service management. The automations cuts response times and the workload. Onboarding our staff to the tool was quick due to being Slack-native, making it a key tool for our IT tasks"

Janet

IT Manager

"Creating and handling tickets through Slack DMs has simplified our IT management by keeping communication and tickets on the same platform. The dashboard stats give valuable data, letting us steadily fine-tune our services"

Carlos

Senior Support Technician

"Our team lives in Slack, but our old ticketing tool didn't. Suptask was the missing piece, we turn conversations directly into tickets, collaborate in-thread, and our users love the instant visibility without switching apps. ITSM on Slack is highly recommended!"

Emma

IT Services Director

Ticketing with Suptask Improve Your ITSM

Incident Handling with ITSM Tickets

Centralize Every Request: Generate and oversee tickets via Slack, maintaining one central reference point.

Give Users Instant Clarity: Agents get automatic in-thread updates and notifications on their assigned tickets, which improves IT management efficiency.

A Help Desk They'll Actually Use: Your team already lives in Slack. By putting the help desk inside their workflow, you eliminate context-switching and get 100% adoption with zero training.

AI-Driven Automations & Workflows

Instant AI-Powered Summaries: AI instantly summarizes long, chaotic threads, allowing agents to understand the full problem in seconds and resolve issues faster.

Intelligent Triage & Routing: No more manually assigning repetitive tickets. Suptask can automatically route the ticket to the right agent and team in Slack.

Automated SLA & Reminders: Set your response time goals and let Suptask automatically track them. Smart reminders keep agents on top of tickets, ensuring nothing is forgotten.

Making Data Work for IT Services

Track Key Performance Metrics: Use clear dashboards to track response times, ticket volume, and agent workloads. See what matters and manage your team effectively.

Create Custom Filtered Views: Use advanced filters to create and save personal views of your ticket data, so you can track the specific metrics that matter most to your team.

Identify Bottlenecks Instantly: Use real data to find your most common problems and see where requests get stuck, so you know exactly what to fix first.

Your Full ITSM Toolset, Natively in Slack

Create Tickets from Anywhere: Start service requests using Slack DMs for fast help.

Custom Forms for Any Request: Build structured forms for common ITSM requests like hardware, software access, or bug reports to ensure you get the exact info you need every time.

Secure & Private in Slack: Handle sensitive IT requests like password resets or permission changes with full confidentiality. Because Suptask is built on Slack, all data stays within your trusted, enterprise

Key Features

AI-Driven Automation

Automatically triage, route, and prioritize tickets based on their content, freeing your team to focus on solving complex incidents.

Real-Time Slack Integration

Manage your ITSM operations without leaving Slack.

ITSM Performance Analytics

Use real-time dashboards to track key ITSM metrics like resolution time, agent workload, and more.

Service Request Management

Build custom forms for specific ITSM requests like new hardware, software access, or employee onboarding, all within Slack.

Direct Messaging Ticket Creation

Initiate and manage tickets directly through DMs with a ITSM ticketing tool built for Slack teams.

Enterprise-Grade Security

Handle sensitive IT tickets with confidence on a platform built on Slack's trusted, enterprise-ready architecture.

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Frequently Asked Questions

What is an ITSM ticketing system?

An‌‌‌‌ ITSM (IT Service Management) ticketing system is a platform that helps in handling and keeping a track of requests for IT services, incidents, and problems that come from users and are resolved through the workflow in the organization. The IT helpdesk allows users to report on an issue, a ticket is generated, which is then given a priority level. An IT staff member (agent) is assigned for solving the issue thereby making sure that the system is followed up and good customer service is ‌‌‌‌achieved.
‍(Learn more about What is ITSM)

How does Suptask actually turn a Slack message into an ITSM ticket?

It's simple. You can use the "..." menu on any Slack message (from a DM or channel) and select "Create a Suptask." Or, you can set up Suptask to automatically convert every message in a specific channel (like #it-support) into a new ticket, ensuring nothing is ever missed.

What features should I look for in ITSM ticketing tools?

When choosing ITSM ticketing tools, look for features such as automation of ticket routing, real-time reporting and analytics, customizable workflows, user-friendly interfaces, and robust integration capabilities. These features help enhance the efficiency and effectiveness of your IT service management.

How does an ITSM ticketing system handle different priority levels?

ITSM ticketing systems allow for the classification of tickets based on priority and urgency. This helps prioritize issues that significantly impact business operations and ensures that critical problems are resolved first.

How long does it take to set up, and what does the free trial include?

You can be up and running in under 5 minutes. You just add Suptask to your Slack workspace and configure your first ticket channel. Our 14-day free trial gives you access to all features with no limitations and no credit card required. Sign up for free!

ITSM Ticketing System