Empower your online store with Suptask’s innovative Slack app for fast and smooth website support for your online sales. Our specialized e-commerce help desk software automates ticket routing, lets you view the call-up info at a customer inquiry point, and gives actionable data to the customer agent—helping you deliver quick support and loyalty.
Suptask changes how you manage tasks by incorporating it into Slack, making teamwork effortless within your marketing team. This merging group of apps makes it simple to handle, chat about, and solve tasks without exiting Slack.
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Suptask helps keep your private marketing plans and data secure with a private task feature. You can tweak task forms and fields to suit certain marketing tasks and processes, ensuring a safe and personalized experience in content marketing.
Use dashboard analytics and KPI measures for better decision making. Email updates keep the team informed about ticket statuses. This ensures campaigns align with customer needs, feedback and feedback.
Suptask gives marketers a clear overview of tickets in Slack, with custom web views. This helps marketing teams manage tickets better and ensure nothing is missed.
Consolidate queries in one place, on mobile and desktop, transforming scattered messages into an organized workflow.
Auto-assign tickets and establish priority levels, simplifying your company’s e-commerce operations.
Ensure the entire team stays up-to-date with real-time changes, which reduces the total response time for any request.
Provide uniform work through all the various channels like email, chat, and social media by a centralized interface to management teams.
Track agent performance, ticket volume, and response times to continually optimize your service.
Configure roles, permissions, and escalation paths so your processes are compatible with your store’s peculiarities.
