Support

15 Best Customer Support Software for Small Business

William Westerlund
July 28, 2025
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Find Your Perfect Customer Support Software

We tested 50+ platforms to bring you the 15 best solutions for small businesses. From AI-powered ticketing to seamless integrations, discover the tools that will transform your customer service.

🎯 15 Top Solutions
💰 All Budgets Covered
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Which Channels Do You Need to Support?

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Email
💬
Live Chat
📞
Phone
🔗
Slack
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Social Media
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WhatsApp

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3
100

Feature Comparison at a Glance

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Software Ticketing Live Chat Email AI Features Automation Free Plan Starting Price
Suptask Via Slack $7/agent
Canary Coming 7-day trial $10/user
ProProfs Free for 2
Gorgias ~$10/mo
HubSpot Limited Basic Free
2

Canary for Support

AI-Enhanced Shared Inbox for Fast Teams

🧠 AI-Powered 📧 Email Focus ⚡ Simple & Fast

Canary transforms your email into a modern help desk with AI-powered features. Smart ticket routing, AI draft replies, and team collaboration tools ensure nothing falls through the cracks. Perfect for teams drowning in customer emails who need a lightweight, high-performance solution.

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Shared Inbox
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AI Replies
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Analytics
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Collaboration
🏷️
Auto-Routing
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AI Chatbot
✓ Strengths
  • Clean, intuitive interface
  • Powerful AI for email management
  • 7-day full-feature trial
  • All features in one price
✗ Limitations
  • Currently email-focused
  • Live chat coming soon
  • No phone support yet
3

ProProfs Help Desk

Feature-Rich Support at Budget Prices

💰 Best Value 🆓 Free for 2 🛠️ Full Featured

ProProfs delivers enterprise features at small business prices. With automated ticket routing, AI chatbots, CSAT surveys, and comprehensive reporting, it's a complete solution. The generous free plan for 2 users makes it perfect for tiny teams just starting out.

Unbeatable Value

Team
$19
Per user/month
Advanced features
4

Gorgias

E-commerce Support on Autopilot

🛍️ E-commerce 🔌 Deep Integrations 🤖 AI Automation

Built specifically for online stores, Gorgias integrates deeply with Shopify, Magento, and WooCommerce. Agents can view order details, process refunds, and modify shipments without leaving the support interface. AI automation handles repetitive questions like "Where's my order?"

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Shop Integration
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Order Mgmt
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Macros
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Social Support
5

HubSpot Free Service Tools

The Power of Free, Forever

🆓 100% Free 🔗 CRM Integrated 📈 Scalable

HubSpot's free tools include ticketing, live chat, and a shared inbox - all connected to their free CRM. Perfect for startups wanting professional support capabilities without the cost. Seamlessly upgrade to paid tiers as you grow, adding automation and advanced features.

✓ Strengths
  • Completely free core features
  • Integrated with free CRM
  • Easy upgrade path
  • Great for startups
✗ Limitations
  • Limited automation on free
  • Basic reporting only
  • Paid features get expensive
6

Intercom

Conversational Support at Scale

💬 Best Chat 🤖 Smart Bots 📱 In-App

Intercom pioneered conversational support with live chat, in-app messaging, and intelligent chatbots. Perfect for SaaS and digital products where real-time engagement drives success. The unified inbox brings chat, email, and social messages together seamlessly.

7

Aircall

Cloud Phone System for Modern Teams

📞 Phone Focus ☁️ Cloud-Based 📊 Call Analytics

Aircall brings your business phone into the digital age. No hardware needed - just headsets and the app. Features intelligent call routing, recording, and deep CRM integrations. Perfect for teams that rely heavily on phone support.

8

Talkdesk

Enterprise Contact Center in the Cloud

🏢 Enterprise 🤖 AI Agents 📞 Omnichannel

Talkdesk delivers enterprise-grade contact center capabilities without the complexity. AI-driven automation, workforce management, and omnichannel support make it ideal for growing businesses with high support volumes. Trusted by healthcare, finance, and retail leaders.

9

Zoho Desk

Powerful Support at Unbeatable Prices

💰 Budget-Friendly 🔧 Customizable 🤖 AI Assistant

Zoho Desk offers enterprise features at SMB prices. Multi-channel ticketing, AI-powered Zia assistant, and deep Zoho ecosystem integration make it perfect for budget-conscious teams. Free for 3 agents with a generous 21-day trial of premium features.

Incredible Value

Free
$0
3 agents
Basic features
10

WotNot

AI Chatbots for Every Industry

🤖 Chatbot First 🏭 Industry Focus 🔧 No-Code

WotNot specializes in AI chatbots that actually work. Industry-specific templates for real estate, healthcare, SaaS, and more. Visual bot builder requires no coding. Handle FAQs 24/7 and seamlessly hand off complex issues to human agents.

11

monday.com

Support Meets Project Management

🎨 Visual 🔧 Customizable 🤝 Collaborative

While not a traditional help desk, monday.com's flexibility makes it perfect for teams wanting to manage support alongside projects. Create custom workflows, automate responses, and collaborate visually. Ideal if you already use monday for other work.

12

Moxo

Client Portal Meets Support Desk

🏢 B2B Focus 🔒 Secure 📁 Client Portal

Moxo combines support ticketing with secure client portals. Perfect for consultancies, agencies, and financial services needing branded client workspaces. Share documents securely, collaborate on projects, and manage support - all in one platform.

13

Hiver

Gmail Becomes Your Help Desk

📧 Gmail Native 💚 WhatsApp 📞 Voice Support

Hiver transforms Gmail into a full-featured help desk without changing your workflow. Manage shared inboxes, collaborate with notes, and even handle WhatsApp messages - all from Gmail. Zero learning curve for Google Workspace teams.

14

Help Scout

Human-Centric Customer Support

❤️ Personal Touch 📚 Knowledge Base 🎯 Simple

Help Scout treats customers like people, not ticket numbers. Clean interface feels like email but with powerful features underneath. Includes knowledge base, live chat, and reporting. Perfect for teams prioritizing personal, human support.

15

Zendesk

The Industry Standard

🌟 Most Popular 🔧 Highly Customizable 🌐 Enterprise Ready

Zendesk set the standard for modern customer support. Powerful ticketing, extensive customization, and hundreds of integrations. While pricier than alternatives, it's a proven solution that scales from startup to enterprise. If you need everything, Zendesk has it.

Ready to Transform Your Customer Support?

The right support software can turn frustrated customers into loyal advocates. Whether you need a simple shared inbox or an AI-powered contact center, there's a perfect solution waiting for you. Start with our channel selector above to find your match.

William Westerlund

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