We tested 50+ platforms to bring you the 15 best solutions for small businesses. From AI-powered ticketing to seamless integrations, discover the tools that will transform your customer service.
Which Channels Do You Need to Support?
Select all that apply to get personalized recommendations
🎯 Perfect Matches for Your Channels
Calculate Your Support Software Costs
See real-time pricing based on your team size and needs
Feature Comparison at a Glance
Filter by what matters most to you
| Software | Ticketing | Live Chat | AI Features | Automation | Free Plan | Starting Price | |
|---|---|---|---|---|---|---|---|
| Suptask | ✓ | Via Slack | ✓ | ✓ | ✓ | ✓ | $7/agent |
| Canary | ✓ | Coming | ✓ | ✓ | ✓ | 7-day trial | $10/user |
| ProProfs | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | Free for 2 |
| Gorgias | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ | ~$10/mo |
| HubSpot | ✓ | ✓ | ✓ | Limited | Basic | ✓ | Free |
Suptask
The Slack-Native Support Revolution
Suptask transforms Slack into a powerful help desk, eliminating the need for agents to switch between platforms. Create tickets from any Slack message, manage them with AI-powered workflows, and build a searchable knowledge base automatically. Perfect for teams that live in Slack and want frictionless support operations.
See Suptask in Action
Simple, Transparent Pricing
Perfect to start
All features
Custom workflows
✓ Strengths
- Lives entirely in Slack - no tab switching
- AI automatically summarizes tickets
- Free plan includes core features
- Supports private DM ticketing
✗ Limitations
- Requires active Slack workspace
- Limited to Slack ecosystem
- May need training for non-Slack users
Canary for Support
AI-Enhanced Shared Inbox for Fast Teams
Canary transforms your email into a modern help desk with AI-powered features. Smart ticket routing, AI draft replies, and team collaboration tools ensure nothing falls through the cracks. Perfect for teams drowning in customer emails who need a lightweight, high-performance solution.
✓ Strengths
- Clean, intuitive interface
- Powerful AI for email management
- 7-day full-feature trial
- All features in one price
✗ Limitations
- Currently email-focused
- Live chat coming soon
- No phone support yet
ProProfs Help Desk
Feature-Rich Support at Budget Prices
ProProfs delivers enterprise features at small business prices. With automated ticket routing, AI chatbots, CSAT surveys, and comprehensive reporting, it's a complete solution. The generous free plan for 2 users makes it perfect for tiny teams just starting out.
Unbeatable Value
All core features
Advanced features
Gorgias
E-commerce Support on Autopilot
Built specifically for online stores, Gorgias integrates deeply with Shopify, Magento, and WooCommerce. Agents can view order details, process refunds, and modify shipments without leaving the support interface. AI automation handles repetitive questions like "Where's my order?"
HubSpot Free Service Tools
The Power of Free, Forever
HubSpot's free tools include ticketing, live chat, and a shared inbox - all connected to their free CRM. Perfect for startups wanting professional support capabilities without the cost. Seamlessly upgrade to paid tiers as you grow, adding automation and advanced features.
✓ Strengths
- Completely free core features
- Integrated with free CRM
- Easy upgrade path
- Great for startups
✗ Limitations
- Limited automation on free
- Basic reporting only
- Paid features get expensive
Intercom
Conversational Support at Scale
Intercom pioneered conversational support with live chat, in-app messaging, and intelligent chatbots. Perfect for SaaS and digital products where real-time engagement drives success. The unified inbox brings chat, email, and social messages together seamlessly.
Aircall
Cloud Phone System for Modern Teams
Aircall brings your business phone into the digital age. No hardware needed - just headsets and the app. Features intelligent call routing, recording, and deep CRM integrations. Perfect for teams that rely heavily on phone support.
Talkdesk
Enterprise Contact Center in the Cloud
Talkdesk delivers enterprise-grade contact center capabilities without the complexity. AI-driven automation, workforce management, and omnichannel support make it ideal for growing businesses with high support volumes. Trusted by healthcare, finance, and retail leaders.
Zoho Desk
Powerful Support at Unbeatable Prices
Zoho Desk offers enterprise features at SMB prices. Multi-channel ticketing, AI-powered Zia assistant, and deep Zoho ecosystem integration make it perfect for budget-conscious teams. Free for 3 agents with a generous 21-day trial of premium features.
Incredible Value
Basic features
All features
WotNot
AI Chatbots for Every Industry
WotNot specializes in AI chatbots that actually work. Industry-specific templates for real estate, healthcare, SaaS, and more. Visual bot builder requires no coding. Handle FAQs 24/7 and seamlessly hand off complex issues to human agents.
monday.com
Support Meets Project Management
While not a traditional help desk, monday.com's flexibility makes it perfect for teams wanting to manage support alongside projects. Create custom workflows, automate responses, and collaborate visually. Ideal if you already use monday for other work.
Moxo
Client Portal Meets Support Desk
Moxo combines support ticketing with secure client portals. Perfect for consultancies, agencies, and financial services needing branded client workspaces. Share documents securely, collaborate on projects, and manage support - all in one platform.
Hiver
Gmail Becomes Your Help Desk
Hiver transforms Gmail into a full-featured help desk without changing your workflow. Manage shared inboxes, collaborate with notes, and even handle WhatsApp messages - all from Gmail. Zero learning curve for Google Workspace teams.
Help Scout
Human-Centric Customer Support
Help Scout treats customers like people, not ticket numbers. Clean interface feels like email but with powerful features underneath. Includes knowledge base, live chat, and reporting. Perfect for teams prioritizing personal, human support.
Zendesk
The Industry Standard
Zendesk set the standard for modern customer support. Powerful ticketing, extensive customization, and hundreds of integrations. While pricier than alternatives, it's a proven solution that scales from startup to enterprise. If you need everything, Zendesk has it.
Ready to Transform Your Customer Support?
The right support software can turn frustrated customers into loyal advocates. Whether you need a simple shared inbox or an AI-powered contact center, there's a perfect solution waiting for you. Start with our channel selector above to find your match.
