It is simple. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process.
Use your existing conversations to manage a modern ticketing process on Slack.
Teams are engaging faster, resulting in a better customer experience and faster resolution times.
Apply ticketing where your teams are today instead of forcing them to external systems.
No more reminders or marking as unread. Apply a structured workflow to your incoming messages.
Submit tickets containing sensitive information with exposing it to other users.
Remove team barriers, improve collaboration between teams and minimize context switching.
Users can submit and track tickets without leaving the Slack workspace. Submit from Direct Messages (DM) or Suptask App Home, for Private tickets with sensitive information. Use one or many channels to empower teams submitting tickets.
Submitted tickets arrives in Suptask-enabled private channels, empowering you and your team to discuss and troubleshoot any tickets together.
Reply with ease to the submitter of the ticket without leaving the private channel, enabled by Suptask unique message syncing technology.
Customize ticket forms to acquire complete information when tickets are received. Setup several ticket forms to handle different incoming requests.
Ticketing can be set up for single or multiple teams, where ticket forms can be assigned to the teams of your choice.
Using Suptask to ask for help on customer tickets is extremely easy as we can do it directly from our Slack channel.
I can answer questions. I get help on submitted cases. I get a clear overview of all my tickets. It is working flawless!
Our organization trust the process and statistics from Suptask to manage all our internal ticketing which helps support solve customer cases faster.
Every user can access the Ticket overview and use the advanced filtering to keep a focus on their tickets. Easily track the status and activity of tickets, with direct access to the ticket message thread,
Looking to search across tickets? Use Slack's built-in search to find a specific ticket id or context information within tickets.
Track your own KPIs from the extended data points that Suptask provides across all your tickets. Easily integrate with your Business Intelligence (BI) solution. Receive recurring reports via email or API.
Inbound integrations, such as Zendesk or Intercom, allows to escalate tickets to other teams via Suptask, with direct reference links and ticket context. Track all internal tickets that your customers are related and impacted by.
Easily create issues in systems like Gitlab or Github with a single action, directly from Suptask tickets in Slack. Never loose any ticket context between systems and align your product development workflow closer to your conversations.