Use your existing conversations to manage a modern ticketing process on Slack.
Teams are engaging faster, resulting in a better customer experience and faster resolution times.
Apply ticketing where your teams are today instead of forcing them to external systems.
No more reminders or marking as unread. Apply a structured workflow to your incoming messages.
Use the full power of the team when responding to tickets. We do not charge you for agents.
Remove team barriers, improve collaboration between teams and minimize context switching.
Users in your Slack workspace can submit and track tickets without leaving your Slack workspace. Suptask enables tickets to be submitted in public or private channels, as well as in direct messages.
Submitted tickets arrives in Suptask-enabled private channels, empowering you and your team to discuss and troubleshoot any tickets together.
Reply with ease to the submitter of the ticket without leaving the private channel, enabled by Suptask unique message syncing technology.
Customize ticket forms to acquire complete information when tickets are received. Setup several ticket forms to handle different incoming requests.
Implement ticketing for several teams by enabling Suptask in multiple channels.
Using Suptask to ask for help on customer tickets is extremely easy as we can do it directly from our Slack channel.
I can answer questions. I get help on submitted cases. I get a clear overview of all my tickets. It is working flawless!
Our organization trust the process and statistics from Suptask to manage all our internal ticketing which helps support solve customer cases faster.
Suptask App in your Slack workspace brings an
overview with advanced filter capabilities for tickets. Track status and activity of tickets with direct access to the ticket message thread.
Built-in search command lets you search for tickets wherever you are in Slack.
Define reports according to your own business needs. Use custom or built-in report templates to visualize and measure on regular basis. Track your ticketing KPIs over time with visual charts and metrics.
Create Suptask tickets directly from Zendesk interface and receive automatic reference links between the two systems.
Create issues in Github and Gitlab directly from a Suptask ticket with automatic reference linking in the created issue.