“Suptask has streamlined our ticketing workflow, leading to significant efficiency gains and saving our teams hundreds of hours each month”

Chris Tucker

Director of Strategic Technology

Slack-Native Ticketing Experience

True Slack-native Experience
Agents and users manage, submit, and search for tickets entirely inside Slack - no external dashboard required.

Capture Tickets Anywhere In Slack
‍Create tickets from channels, DMs, or group messages with shortcuts, slash-commands or emoji triggers.

Private & Public Collaboration
Reply to users or work internally with Agents, all from a single Slack ticket thread.

Internal Help Desk

Private Ticketing
‍Securely manage sensitive employee requests through private DMs, or from any other message throughout your workspace.

Centralized Support Hub
Collect and organize all requests through the Suptask App in Slack.

Built-in Approvals
Streamline multi-step approvals across teams and departments without leaving Slack.

Customer B2B Support

Slack Connect at Scale
‍Manage multiple Slack Connect and guest channels effortlessly within one workspace.

Customer B2B Self-Service
‍External users track and manage their tickets from the Suptask App in Slack - a unique solution without any extra installation needed.

Branded Communication
‍Provide a unified experience with branded Slack and Email communication.

Two-Way Email-Slack Integration

Unified Communication
Emails automatically become Slack tickets, so agents can manage and reply without leaving Slack - all updates sync back via email.

Branded Experience
‍Outgoing emails reflect your brand - custom sender name and your design.

Perfect for Hybrid Support
Combine Slack-first workflows with traditional email-based customers in one system.

Workflow Automations

Smart Automation Rules
‍Use triggers and actions to automatically update statuses, set priorities, send messages - and more.

Seamless Escalations
Hand off tickets to other teams when extra help is needed - without losing context.

Intelligent Auto-Assignment
‍Assign tickets to the right agent based on workload, rotation, or availability.

Analytics & SLA Tracking

Live Dashboards
Monitor ticket volume, SLA compliance, and CSAT ratings with extended performance metrics.

SLA Monitoring
‍‍Define SLA targets with business-hour precision and get proactive Slack alerts before breaches.

Actionable insights
‍Identify trends, bottlenecks, and satisfaction drivers to continuously elevate support quality.

Suptask AI

Smart Summaries
AI summarizes ticket conversations, capturing key problems and resolutions - helping you to keep your knowledge base updated.

Auto-Categorization
‍Automatically categorize and route incoming ticket emails to the desired team with AI analyzing the content of the email.

Digested Overview
‍‍Get notified about the tickets that need your attention, and the highlights that are important so nothing gets missed.

Integrations and APIs

300+ native integrations
‍Connect Suptask with your existing tools to sync tickets, enrich context, and share updates automatically.

APIs and Webhooks
‍Build your own integrations using Suptask’s open APIs and webhooks.

Slack Workflows
‍Trigger workflows from Suptask or submit tickets through existing Slack workflow automations.

Key Features

Empower conversations

Use your existing conversations to manage a modern ticketing process on Slack with the power of AI.

Faster resolution times

Teams are engaging smoothly, resulting in a better customer experience and faster resolution times.

Natural ticketing

Apply ticketing where your teams are today instead of forcing them to external systems.

Scalable for everyone

No more reminders or marking as unread. Apply a structured workflow to your incoming messages.

Privacy aware

Submit tickets containing sensitive information without exposing it to other users.

Make teams work together

Remove team barriers, improve collaboration between teams and minimize context switching.

Does Suptask support workflows?

Yes. Suptask is natively integrated to Slack Workflows. This allows you to create workflows where ticketing creation can be a part of the workflow, for example automating ticketing creation from an API call. See our specific page of how Suptask works as a workflow ticketing system.

Can the Suptask Slack app automate ticket creation and assignment?

Yes, the Suptask Slack app can automate both ticket creation and assignment.Ticket Creation: You can set up workflows to automatically create tickets from messages posted in specific Slack channels or by using a designated emoji reaction on any message.Ticket Assignment: Suptask can automatically assign these tickets to agents using rules such as round-robin, to the agent with the fewest open tickets, or to a specific person, ensuring an efficient and balanced workload. Read more.

Does Suptask offer real-time analytics for Slack-based support operations?

Yes, Suptask shows near real-time analytics for your support operations on Slack. You can track key metrics like ticket volume, response times, and resolution rates to monitor team performance.

Does Suptask offer custom SLA tracking within Slack for IT support?

Suptask allows users to devise and execute their tailor-made Service Level Agreement (SLA) policies straight from Slack. You can define the reply and resolution time goal by the ticket's importance level (e.g., Low, High, Critical). Suptask then automatically notifies agents before a deadline is missed and can escalate breached tickets to a manager, ensuring your IT support team meets its targets.