Not necessarily. Any Slack member can start the install - and if your workspace requires app approval, your admin simply gets a request to approve it in one click. It is recommended to give a heads-up to the Slack administrators prior to installing, to make the installation process smoother.

Your messages stay in Slack - Suptask references them rather than copying them out. The ticket data we do store is protected under our SOC 2 Type II certification - details can be found on our Security page and in our Trust Center.

No. Employees raise requests right in Slack - no additional install and no separate login. You only need to install Suptask once in order for it to be ready to be used.

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Your setup doesn't disappear. Move to a paid plan to keep everything running - your channels, forms, and routing are preserved.

Suptask charges per Agent - the people managing and responding to tickets, not the employees raising requests. There's no minimum number of agents, and different plans for every team. See the Pricing page for current plans.

Remove it like any Slack app - one click from your workspace's app settings, no strings attached. Since Suptask doesn't store your Slack messages, nothing leaves Slack when it goes.