Tickets origin from a Slack message and any following comments are represented in the Slack thread of the message.
Customize your Ticket forms with optional and required fields. Choose in what channels Ticket forms should be visible.
Tickets are submitted in direct messages or in channels of your choice. Either by adding the :ticket: 🎫 emoji on the message or using a slash command
( /suptask create ).
Using Suptask to ask for help on customer tickets is extremely easy as we can do it directly from our Slack channel.
I can answer questions. I get help on submitted cases. I get a clear overview of all my tickets. It is working flawless!
Our organization trust the process and statistics from Suptask to manage all our internal ticketing which helps support customer cases faster.
Responding to tickets are done in private channels. Responding users (aka Agents) can manage tickets, share private comments and reply on Tickets.
Suptask App in the left side menu of Slack gives you all capabilities to filter, overview and act on Tickets. Including activity and health-metrics of each ticket.
Users can easily search and find tickets using Slack's built in search engine or by using Suptask search slash command.