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Empower your employees and customers with a modern ticketing experience. Why force them somewhere else to manage tickets?
With a ticketing system on Slack, you improve the collaboration across teams and empower an efficient ticketing process.
“Suptask has become an integral part of multiple departments within our organization, and the impact has been transformative.
The platform has streamlined our ticketing workflow, leading to significant efficiency gains and saving our teams hundreds of hours each month”
Your users can submit tickets from anywhere in Slack, making it easy to create a ticket from a Direct Message (DM) or in any channel. Your Agents can respond and manage tickets in Slack.
Easily manage incoming tickets for any team with direct Slack submissions. Work seamlessly with your team of agents to organize, respond, and resolve cases - all without leaving Slack.
Empower multiple teams to make Suptask their own. Customize workflows, funnels, and ticket processes to fit your needs, and localize the system for the best user experience.
Users can submit, track and overview tickets without leaving Slack.
• Submit tickets from any message across Slack.
• Submit in Channels and Direct Messages (DM)
• Submit tickets on behalf of other users
• Receive tickets via Email - manage and reply to them in Slack.
• Submit tickets with attachments.
Suptask unique solution makes it possible for Agents to work completely in Slack, both for public and private replies.
• Have private conversations on tickets with team members.
• Share public replies on selected messages.
• Collaborate on tickets directly in the channel with your team and other teams.
• Triage tickets privately or publicly, depending on your choice of transparency.
• Agents never need to leave Slack to respond and reply.
Adopt and customize ticket inboxes to your needs, in order to acquire complete information when tickets are received.
• Configure your ticket inbox forms to be available for your selected audience using different Slack channels.
• Setup multiple ticket forms and custom fields to handle different incoming requests.
• Scale your ticketing across multiple teams.
• Triage and collaborate on tickets in channels.
Recurring personal reminders that summarizes the current state of Suptask for all your users that work with tickets.
• Users can manage and customize reminders according to their business hours.
• Comply with your SLA requirements to make sure all tickets get the required attention.
• Agents receive automatic information about tickets that need attention or are unassigned.
Our features powered by AI saves you actual time and helps you in your daily work.
• Automatic intelligent summary of the problem and solution - making it easy to get a quick overview of each ticket.
• Build knowledge across all your tickets which is searchable from within Slack.
• Manage recurring problems with an ease by sending existing solutions.
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Overview of tickets is available for everyone to view, track status and manage the tickets. Powered by flexible filtering.
• Overview your submitted or assigned tickets.
• Managers can easily keep a track of all tickets for their teams.
• Track status and activity of tickets to comply with SLAs.
• Create customized views with your filters and fields.
Looking to search across tickets? Use Slack's built-in search as everything is available in Slack.
Every organization have their requirements on what KPIs and metrics that are relevant to track. Our flexible reporting allows you to tailor it to your needs.
• Reporting includes all data related to your tickets.
• Keep a track of timings such as resolution and replies
• Ingest reporting data to your existing Business Intelligence (BI) solution.
• Receive recurring reports via email.
• Automate reporting with the help of the API.
Integrations are available to make your daily work easier by minimizing manual actions.
• Optimize your triage process with integrations to issue tracking systems like GitHub and GitLab.
• Inbound integrations with customer support systems like Zendesk.
• Custom integrations with 300+ different systems available.
• Email ticketing integration with bi-directional sync.
Use your existing conversations to manage a modern ticketing process on Slack with the power of AI.
Teams are engaging smoothly, resulting in a better customer experience and faster resolution times.
Apply ticketing where your teams are today instead of forcing them to external systems.
No more reminders or marking as unread. Apply a structured workflow to your incoming messages.
Submit tickets containing sensitive information without exposing it to other users.
Remove team barriers, improve collaboration between teams and minimize context switching.
