Conversational Ticketing Support Software on Slack

Make your workgroup's procedure simple with Suptask's conversational ticketing on Slack. Our conversational support software allows for instant ticket creation, monitoring, and issue resolution right in Slack, thereby increasing communication, speed of response, and visibility—all of this without leaving the platform.

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Stories From Our Users

"Suptask has changed my life! The conversational ticketing system makes it feel like you’re just chatting with friends while resolving issues."

Rebecca

Customer Support Manager

"Integrating Suptask into our Slack workspace was seamless. Our support team’s productivity has soared since we started using it."

Lucas

IT Director

“Suptask is a game changer. The AI-driven insights and real-time assistance have significantly improved our response times and customer satisfaction.”

Levi

Operations Lead

Suptask Conversational Ticketing is a Game-Changing

Simplify Conversations into Tickets

Turn Slack messages into actionable tickets instantly, keeping support requests organized.

Manage ticket updates within Slack conversations to maintain context and flow.

Say goodbye to app-switching and handle everything where your team communicates.

Collaboration Through Conversations

Discuss, assign, and update tickets without disrupting team conversations.

Resolve tickets faster by collaborating directly in Slack threads.

Confidential issues can be efficiently addressed with the different private ticketing options that are incorporated into the Suptask app.

Insights from Every Interaction

Analyze conversational trends and ticket metrics with integrated analytics.

Track down when tickets get resolved by a team and thus help improve the conversational workflows.

Use actionable insights to refine your team's conversational support strategy.

Integrate Conversations with Tools You Love

Link Slack to JIRA, Zendesk, and other platforms to unleash the full Slack ticketing capability.

Build conversational workflows with customizable forms and integrations.

Self-service options and AI ticketing system insights improve overall support quality.

Key Features

Real-Time Ticket Creation

Slack messages can generate tickets, thereby preventing users from interrupting team chats while the issues are being captured.

Seamless Collaboration

Use Slack threads for ticket discussion, assignment, and resolution, keeping all context and updates in one place.

Private Ticketing

Securely deal with sensitive issues by using private tickets that can only be seen by team members who have been assigned to them.

Integrated Workflows

Integrate tools like GitHub, Gmail, Jira, Intercom and Zendesk with a press of a buttom.

Powerful Analytics

Utilize built-in dashboards, which offer pertinent information on ticket trends and resolution times, to improve the conversational workflows.

Free Plan for Teams

Try Suptask’s free plan with up to 10 tickets per month, perfect for smaller teams starting with conversational ticketing.

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Frequently Asked Questions

What is conversational ticketing?

Conversational ticketing is real-time assist that occurs in a chat platform like Slack or Teams between a support professional and a user. It is a timely, direct, and straightforward method—and it makes the support process less arduous for the user.

How do response times get improved through conversational ticketing?

Response times with conversational ticketing improve by enabling real-time Slack updates, centralized communication, streamlined workflows, and faster collaboration within threads.

Is it possible to integrate conversational ticketing systems with existing support tools?

You can connect conversational ticketing systems like Suptask with on-hand support tools. Suptask provides integration with renowned platforms like GitHub, Gmail ticketing, JIRA, Intercom, Zendesk, GitLab, and Outlook, allowing users to move their tickets without any disruptions throughout all of the systems.