Zendesk Slack Integration

Boost your support service with the Suptask's Zendesk Slack integration. With this integration, you can create a Zendesk ticket to and from Slack to keep all teams working together.

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Stories From Our Users

"It paved a seamless collaboration route. Now escalating tickets to teams on Zendesk from Slack is easy. It used to be such a drag, but now the right experts can smoothly step in. This tool rocked our world and lifted our support game."

Sarah

Support Agent

"Never has ticket management been smoother since we linked up Zendesk and Slack. We get alerts and can collaborate on tickets in real time. It keeps everyone up-to-date. Quick responses to customers bring smiles all around."

Mike

Team Executor

"The integration from Suptask, linking Zendesk and Slack has enhanced our support team's productivity. It allows us to immediately discuss, answer, and solve issues, quickening our response times and making our customers happy."

Emily

Support Team Supervisor

Suptask Integration Empowers Your Team

Zendesk + Slack = Happy Customers

Unlock a unified view of all Zendesk tickets right within your Slack workspace.

Engage in real-time collaboration across diverse teams, ensuring efficient issue resolution and top-tier customer support.

Our Zendesk Slack integration is super simple to setup!

Zendesk & Slack Tickets Reporting

Examine crucial metrics to fine-tune response times and enhance ticket resolution efficiency.

Effortlessly monitor and evaluate your customer support from both Zendesk and Slack tickets with Suptask, using interactive dashboards and analytical tools.

Efficiently handle support requests from various teams, streamlining ticket management workflows.

Effortless Zendesk Ticket Mastery

Efficiently organize, prioritize, and triage incoming support requests before routing them to Zendesk.

Collaborate seamlessly on support cases within dedicated Slack channels.

Gain a comprehensive overview of incoming cases directly within Slack, thanks to personalized views.

Real-Time Command

Accelerate feedback cycles for expedited issue resolution.

Efficiently manage high volumes of issue reports.

Seamlessly collaborate with your development team to collectively address support issues.

Do you want to learn how it works?

Key Features

Custom Ticket Creation

Adjust Zendesk ticket details, including tags and summaries, using our Zendesk Slack integration

Streamlined Workflow

Initiate Zendesk ticket creation directly from Slack, simplifying the entire process.

Seamless Collaboration

Manage Zendesk tickets within Suptask to ensure all teams stay synchronized with the support process.

Multiple Project Adaptability

Easily combine with several Zendesk projects to suit various groups and product options.

Instant Slack Alerts

Automatically receive notifications within Slack whenever a support ticket is created.

Info Center

Use markdown guides to add needed info and Zendesk ticket references. Makes all info easy to find and central.

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Frequently Asked Questions

Can I send tickets from Slack to Zendesk and vice-versa?

Yes, sending tickets using Suptask works both ways. You can both send tickets from Zendesk to Slack, and Slack to Zendesk in a few seconds.

You can create Zendesk tickets easily from Slack using Suptask integration.

Here are steps you need to take after activating the integration:

Use an emoji reaction such as :zendesk: for messages which need to be tickets.
Suptask will show ticket form with message content. Fill required fields like brand or priority.
Click create to send ticket to Zendesk system.

Status notification will appear in Slack thread with ticket number that ensures visibility for team members.

What should I do if Suptask Forms are not showing up in Zendesk?

Make sure that the forms are activated in the Suptask Admin panel. In order to access the Forms in Zendesk, you should first check if they are enabled in the Integration section in Suptask, followed by opening the Zendesk connection and checking the boxes which correspond to the desired Forms.

What's good about Zendesk Slack integration?

Zendesk Slack integration enhances customer support and streamlines workflows. It improves how teams work together, making the support process more efficient overall.

Zendesk Slack Integration

Stories From Our Users