Bug Tracking Software - Tool for Engineering Teams

Bug Tracking & Ticketing for Software Engineering Teams

Meet Suptask’s bug tracking software and ticketing solution that help Software Engineering teams collaborate better. With Suptask, you can easily manage software bugs, collaborate with other departments, prioritize tasks efficiently, and address customer-reported issues to ensure optimal product performance.

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Stories from our users

Beth

Engineering Manager

"Previously, we would receive bug reports from various sources, which made it challenging to keep track of them. With Suptask, all bug reports are now centralized in one platform."

Mark

Head of QA

Finding the right balance between developing new features and fixing bugs was a challenge for us. Thankfully, Suptask makes it easy to prioritize. This has made decision-making much more streamlined and efficient."

Ken

Software Engineer

"Since different software teams often are responsible for different aspects of the product, it required some coordination to address certain issues. Suptask solution makes it easy to ensure that each team knows their specific responsibilities and can focus on them."

Collaborative Bug Tracking System

Collaborate with your team, including Customer Support, Product Managers, and other departments, to efficiently address and resolve reported issues.

Improve efficiency by streamlining communication and processes by tracking software bugs efficiently using ticketing.

Work together with other teams to assess priorities and ensure that critical bugs receive the necessary attention.

Enhance cooperation between engineering sub-teams to improve triaging.

Customized for Bug Tracking & Reporting

Suptask’s bug tracking software is designed to assist the development teams and engineers overcoming the unique challenges they encounter during their work.

Privately or publicly manage bug tickets without exposing sensitive code or data.

You can analyze escalations from multiple teams, including Sales, Presales, Customer Support, DevOps, HR, and others, all in one cohesive platform.

Integrate seamlessly with existing development tools and platforms.

Efficient Bug Overview & Management

It is essential to remain vigilant and keep track of all reported issues, ranging from minor glitches report bugs to critical software breakdowns.

Capture bug reports from various channels and consolidate them for easier analysis.

Keep track of bugs & issues using filters and data fields that you can customize to your needs.

Ensure IT issues are addressed promptly, adhering to your SLA.

Performance Analytics and Metrics

Monitor and analyze your problem using the bug tracking tool resolution process to drive continuous improvement.

Utilize the dashboard to review key metrics, from bug detection to resolution timeframes.

Use interactive Service Level Agreements (SLA) to effectively manage response times and commitments for issue resolution.

Gain insights into how your team's performance impacts customer satisfaction.

Features for your IT team that makes a difference

Holistic Integration

Bridges the gap between Engineering, Support, Business Units, and Product Management with a bug tracker.

Real-time Collaboration

The bug reporting software Enables on-the-spot troubleshooting with Customer Support and specialized Engineering units.

Prioritization Mastered

This feature helps in decision-making by all the technical data by providing a clear understanding of the severity of software bugs and their impact on customers.

Specialized Bug Routing

With the bug management tool, it all directs issues to respective specialized teams, ensuring expertise-driven resolution.

Strategic Co-operation

Collaborates with Product Managers to find a balance between software development projects addressing bugs and implementing new features, ensuring effective synergy.

Integration with Popular Platforms

Optimize your bug monitoring experience by integrating with tools like JIRA, Gitlab, GitHub, Zendesk, Intercom and more.