Name: Suptask
Brand: Suptask
Rating: 4.9 (23 reviews)

GitHub Slack Integration - A Ticketing System

Welcome to the new age of team coding! Suptask's GitHub integration allows your to access a ticketing system directly within Slack. Enjoy GitHub customer support and service within Slack to improve and streamline communication.

Enjoy a smooth, cooperative coding journey like you've never seen.

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Necessary Steps from GitLab:

1. GitHub Account Information

Get the name of your GitHub account which you can create either as a private account or a company organization.
Point out the GitHub account name (case-sensitive) that there no domain in it. Such as your URL is github.com/acme-inc, your account name should be acme-inc.

2. Access Token

Create a personal access token from your GitHub account by navigating to 'github.com/settings/tokens'
The scope for the token should be set to: repo: Full control of private repositories.
Minimum Scope: ''api''
Store the token securely, as it will be required for the integration setup in Suptask.

Configuring the GitHub Integration in Suptask:

1. Navigate to Integrations

Access the Integrations page within the Suptask web admin interface.

2. Add New Integration

Click on the +GitHub button to create a new GitHub integration.
Give the integration a name and indicate the Suptask ticket forms that will activate the integration once they are submitted. These forms are automatically generated that correspond to the GitHub ticket.

3. Create Credentials

Enter your GitHub username and the access token that you stored.
Note: The GitHub username may differ from the account name.
These credentials can be reused for multiple integrations of the same type.

4. Specify GitHub Account and Repository:

Enter the GitHub account name collected earlier.
You include the exact repository names you want to integrate
(case-sensitive).

5. Assign Default GitLab labels (Optional)

Optionally, add default GitHub labels to the tickets created from Suptask.

6. Activate the Slack GitHub Integration

Complete the setup to activate the integration.

Using the GitHub Slack Integration

1. Access the Agent Responder Channel:

Ensure you are in the Agent Responder channel in Slack.

2. Trigger Integration:

Add the 🌪️ reaction emoji to a ticket message in the channel.
Select the desired integration target from the prompt.

3. Edit Ticket Details:

Using the available placeholders, one can automatically add Suptask ticket information into the GitHub issue.
The 'ticketUrl' placeholder is particularly useful as it links directly to the Suptask ticket in Slack.

Already trusted by fast-moving support teams.

"Suptask has helped us create a seamless, best-in-classticketing experience for our end users. By integrating across multiple workspaces, it has streamlined our workflows and empowered our entire organization."

Chris Tucker

Director of Strategic Technology

“Suptask has become an integral part of multiple departments within our organization, and the impact has been transformative. The platform has streamlined our ticketing workflow, leading to significant efficiency gains and saving our teams hundreds of hours each month”

Prathamesh Borkar

Director of Operations

"With Suptask, Product Managers and Engineers work hand-in-hand in Slack. By keeping everything in Slack, Engineers and Product Managers can easily collaborate on tickets while maintaining private threads for technical discussions. It’s boosted our overall responsiveness against our clients."

Simona Cossidente

Head of Product & Process

"Suptask transformed the way we manage support by bringing full ticketing workflows into Slack. With its powerful AI features, we handle requests faster, stay organized effortlessly, and deliver a smoother experience for both our team and our customers. It’s truly made support feel natural and efficient on Slack."

Charles Mellin

Chief Operations Officer

"The biggest impact Suptask has made on our team is that we now have an organized way to process questions and requests from our employees. All communication for a request stays within Slack and the Suptask ticket - which was an impossible feat in the past."

Jean

People Enablement Coordinator

GitHub Slack Integration - A Ticketing System

Already trusted by fast-moving support teams.

Suptask Integration Empowers Your Team

Connect GitHub to Slack

Empower Diverse Teams

Real-Time Control

Informed Decisions

Key Features

How to create GitHub support tickets from Slack:

Necessary Steps from GitLab:

1. GitHub Account Information

2. Access Token

Configuring the GitHub Integration in Suptask:

1. Navigate to Integrations

2. Add New Integration

3. Create Credentials

4. Specify GitHub Account and Repository:

5. Assign Default GitLab labels (Optional)

6. Activate the Slack GitHub Integration

Using the GitHub Slack Integration

1. Access the Agent Responder Channel:

2. Trigger Integration:

3. Edit Ticket Details:

Try a Slack Ticketing
System Today

GitHub Slack Integration - A Ticketing System

Already trusted by fast-moving support teams.

Suptask Integration Empowers Your Team

Connect GitHub to Slack

Empower Diverse Teams

Real-Time Control

Informed Decisions

Key Features

How to create GitHub support tickets from Slack:

Necessary Steps from GitLab:

1. GitHub Account Information

2. Access Token

Configuring the GitHub Integration in Suptask:

1. Navigate to Integrations

2. Add New Integration

3. Create Credentials

4. Specify GitHub Account and Repository:

5. Assign Default GitLab labels (Optional)

6. Activate the Slack GitHub Integration

Using the GitHub Slack Integration

1. Access the Agent Responder Channel:

2. Trigger Integration:

3. Edit Ticket Details:

Try a Slack Ticketing System Today

Try a Slack Ticketing
System Today