Suptask empowers Customer Support teams to escalate easily and work closer with teams where you need answers to remediate tickets for your customers. Handle team-to-team ticketing completely inside of Slack.
Using Suptask to ask for help on customer tickets is extremely easy as we can do it directly from our Slack channel.
I can answer questions. I get help on submitted cases. I get a clear overview of all my tickets. It is working flawless!
Our organization trust the process and statistics from Suptask to manage all our internal ticketing which helps support customer cases faster.
Having all teams closer to Support directly on Slack is shortening the resolution time for customer tickets.
Escalate any conversation in to a ticket to get the attention and answers needed.
Conversation based ticketing reduces iterations and time, resulting in faster replies to your customers.
Interact on tickets on Slack with colleagues and different teams to solve tickets easily together.
All actions related to tickets are happening on Slack. No need to leave for yet another system.
Suptask offers several integrations to further optimize how you work.