2nd Line Support

Stories from our users

Oskar

Customer Support

Using Suptask to ask for help on customer tickets is extremely easy as we can do it directly from our Slack channel.

Sofia

Customer Success Manager

I can answer questions. I get help on submitted cases. I get a clear overview of all my tickets. It is working flawless!

Eric

Chief Customer Office

Our organization trust the process and statistics from Suptask to manage all our internal ticketing which helps support customer cases faster.

Suptask for 2nd Line Support

Faster Answers

Having all teams closer to Support directly on Slack is shortening the resolution time for customer tickets.

Ask & Escalate

Escalate any conversation in to a ticket to get the attention and answers needed.

Happier Customers

Conversation based ticketing reduces iterations and time, resulting in faster replies to your customers.

Cooperation

Interact on tickets on Slack with colleagues and different teams to solve tickets easily together.

Built for Slack

All actions related to tickets are happening on Slack. No need to leave for yet another system.

Optimized Workflows

Suptask offers several integrations to further optimize how you work.