Trusted by 1700+ Teams
14-day free trial
No credit card required

Confluence Slack Integration for Answering Tickets From Your Spaces

Suptask’s Slack Confluence integration lets you answer tickets from Confluence spaces. It can also write the resolution back in Confluence pages for future reference. You decide what it reads and changes.

Book a demo

Confluence to Slack Pulls Answers From Your Documentation

  • Each new ticket gets suggested answers that can be kept for agents or sent to the requester
  • Suptask AI deflects repeat questions in a Confluence space already documented
  • If AI answers don’t solve the request, the ticket stays open for your team to work on
Book a demo

Agents Get Confluence Pages Inside the Ticket

  • Mention @Suptask on a ticket to get the most relevant Confluence pages as context
  • Reply in Slack through the Confluence integration with Slack (
  • Ask about a policy or a runbook, then answer the requester in the thread
Book a demo

Write the Resolution Back from Slack to Confluence

  • The assistant comments on a page or drafts new documentation, once write scopes are on the token
  • Write tools are set to Ask. An agent approves the change before it is published
  • The answers given on closed tickets become documentation
Book a demo

Control Exactly What Suptask Reads and Changes

‍

  • Suptask sees only what its Confluence user can see
  • Token scopes decide whether Suptask can read only, or also write.
  • The Slack integration with Confluence is configured per Inbox, so HR tickets use HR content
Explore AI features

How Confluence Slack Integration Works

Each Inbox runs the Slack and Confluence integration through its own connector, using a scoped token.

Setup

A Suptask admin creates a scoped API token for a dedicated Confluence user, followed by adding the connector to an Inbox.

Ask

Requesters raise a ticket, or an agent mentions @Suptask. Suptask AI searches the connected spaces.

Resolve

Suptask AI posts the answer in the ticket thread. The resolution goes back into Confluence with write access.
Add to Slack

What You Need to Connect Confluence to Slack Tickets

‍

The Confluence user decides what the connector can reach. The token inherits those permissions.
Confluence Cloud and an admin

A Slack Confluence Cloud setup is needed for the connector. A Suptask admin adds the connector to an Inbox under Intelligence.

Dedicated Confluence user

A dedicated Confluence user is a separate account used only for ticketing. The account should have access to the ticketing spaces only. A Confluence admin account is best avoided.

Scoped API token

Use “Create API token with scopes” in Atlassian, starting with read scopes. Write scopes need a new token later.

Atlassian Rovo

The Atlassian (Rovo) connector signs in with OAuth, so no token is created. One sign-in covers Jira and Confluence.

What teams answering from Confluence improve with Suptask

76%
Faster Response Times
3x
Increase in User Satisfaction
85%
Auto-resolved by AI

Built for Teams That Document in Confluence

See how a Confluence and Slack integration works for the teams whose answers already live in a space.

IT help desk

Device and access questions are answered from the IT troubleshooting space. A technician steps in when the answer does not fit.
Explore solution

HR and people team

Policy and benefits questions are answered from the HR space. Anything sensitive goes to a person instead.
Explore solution

Engineering and DevOps teams

Engineers get the runbook page in the ticket. With write access, a resolved fix goes back into the space.
Explore solution

Already trusted by fast-moving support teams.

"Suptask has helped us create a seamless, best-in-classticketing experience for our end users. By integrating across multiple workspaces, it has streamlined our workflows and empowered our entire organization."
Chris Tucker
Director of Strategic Technology
“Suptask has become an integral part of multiple departments within our organization, and the impact has been transformative. The platform has streamlined our ticketing workflow, leading to significant efficiency gains and saving our teams hundreds of hours each month”
Prathamesh Borkar
Director of Operations
"With Suptask, Product Managers and Engineers work hand-in-hand in Slack. By keeping everything in Slack, Engineers and Product Managers can easily collaborate on tickets while maintaining private threads for technical discussions. It’s boosted our overall responsiveness against our clients."
Simona Cossidente
Head of Product & Process
"Suptask transformed the way we manage support by bringing full ticketing workflows into Slack. With its powerful AI features, we handle requests faster, stay organized effortlessly, and deliver a smoother experience for both our team and our customers. It’s truly made support feel natural and efficient on Slack."
Charles Mellin
Chief Operations Officer
"The biggest impact Suptask has made on our team is that we now have an organized way to process questions and requests from our employees. All communication for a request stays within Slack and the Suptask ticket - which was an impossible feat in the past."
Jean
People Enablement Coordinator

Turn Slack into a help desk connected to the tools you already use

Add to Slack
Book a demo

Frequently asked Questions

How do I integrate Confluence with Slack using Suptask?

The setup is done by a Suptask admin. A scoped Atlassian API token is created for the Confluence user that the assistant should act as. The Confluence connector is then added to an Inbox, under Intelligence. Once the connection is complete, the tickets in that Inbox can be answered from those Confluence spaces in Slack. 

How is this different from Confluence Cloud for Slack?

Confluence Cloud for Slack is the Atlassian app for this. Slack for Confluence is another name people use for the same app. It is used for sharing page previews and for sending Confluence notifications to Slack channels. The Confluence Slack integration from Suptask is responsible for a different task. Your Confluence spaces are used to answer the tickets in your Slack help desk. There is also the option of writing a resolved answer back to Confluence.

Which Confluence spaces can Suptask read?

Only the spaces and the pages that the connected Confluence user has access to. The page restrictions in Confluence are still applied. For this reason a dedicated Confluence user is helpful, with access to just the spaces you want ticketing to use. A Confluence admin account is not a good option for the connection.

Can the assistant change content in Confluence?

Only if the token has write scopes and the write tools are turned on. Each tool on the Assistant has a setting of Auto, Ask, or Off. A common setup is Auto for searching pages and asking for anything that writes, so an agent approves each change before it is published. The edit rights of the connected Confluence user are also applied.

Should we use the Confluence connector or the Atlassian (Rovo) connector?

The Confluence connector is used for Confluence-only knowledge, with a scoped API token. The Atlassian (Rovo) connector is the option for working across [Jira] and Confluence. The sign-in is through OAuth, so there is no token creation. There is a condition for Rovo access, which is the approval of an Atlassian organization admin. Some of the Rovo tools also make use of your Atlassian organization’s Rovo credits. Both of the connectors are for Atlassian Cloud only.

Which Suptask plan includes the Confluence integration?

Book a demo to see which plan includes the Confluence integration for your team. The answering of tickets from a knowledge base and the writing of content back to it are handled as separate capabilities, so the plan is dependent on the requirement of your team. The requesters are unlimited on all of the plans, so the Suptask pricing question is about the agent seats.

hello@suptask.com
Resources
AboutBlogSupportSecurityCareers
Compare
vs Freshdesk vs Halp

vs Atlassian Assist
English
Terms & ConditionsPrivacy Policy
2026 © Suptask