Empower your Support and Customer Success teams with a ticketing system that is adopted to their daily work. Escalate customer cases to other teams, enable collaboration on tickets and coordinate on troubleshooting without leaving Slack.
Having all teams closer to Support directly on Slack is shortening the resolution time for customer tickets.
Escalate any conversation in to a ticket to get the attention and answers needed.
Conversation based ticketing reduces iterations and time, resulting in faster replies to your customers.
Interact on tickets on Slack with colleagues and different teams to solve tickets easily together.
All actions related to tickets are happening on Slack. No need to leave for yet another system.
Suptask offers several integrations to further optimize how you work.