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Try a modern alternative to Zoho and utilize all its capabilities to support customer support, HR, marketing, DevOps, and others to make request management processes more effective. Manage tickets on the web, Slack, email, or use one of our 300 integrations.
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Suptask work is done directly in Slack, as the tool turns the chat into tickets without logging into the web view itself. The team can manage all processes without switching apps, which saves time looking up tickets and asking for unclear information.
Assistance is given on one platform for every request. Some use cases include customer support ticketing, HR, maintenance, marketing, IT requests, and software development.
Beginners will become proficient enough to work in this system in as few minutes as possible. The time taken for onboarding and getting workers started is very short, and staff satisfaction is maintained high.
Employees within the organization can discuss related subjects all the time and share information quickly.
If agents are manually handling tickets, there will still be hitches with human input errors. Use our built-in automation, which helps to bridge the gap so you can manage and collaborate more seamlessly without human input.
Create and respond to tickets from email, web, and Slack, all synchronized and efficient to make your workflows easier.
