Alternative to Zoho for Productive Teams

Try a modern alternative to Zoho and utilize all its capabilities to support customer support, HR, marketing, DevOps, and others to make request management processes more effective. Manage tickets on the web, Slack, email, or use one of our 300 integrations.

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How We Standout as a Zoho Alternative

Suptask as a Halp alternative, Slack create new ticket

Compare Suptask to Zoho

Suptask

Zoho

For Users who submits tickets

Primary use case

Built around Slack for internal help desk and external ticketing, with superb user experience for users requesting tickets.

Customer Support

Best For

Teams that are building a modern ticketing around Slack, for both internal helpdesk such as IT & HR, as well as Customer Support

Small to mid-sized businesses, multi-channel support

Omnichannel Support

Slack, Web (integrations), Email + additional channels via integrations

Email, Chat, Social Media, Phone

Slack Integration Level

⭐⭐⭐⭐⭐
Fully integrated and Slack-native

⭐
Very basic notifications

Create Tickets and Reply in Slack

Overview and Manage Tickets in Slack

Ticket Notifications in Slack

Summary of Tickets in Slack

AI Assistant in Slack

Personal Ticket Summary Reminders

Yes, configurable

Ticket Collaboration with Many Teams

Yes, native in Slack

Support Customers via External Connections in Slack

Yes, with a unique ticket dashboard for customers

Overview and Tracking

Yes, available on both Web and Slack

Web only

SLA & Performance

Yes, configurable and customizable

Mobile App

Yes, fully capable via the Slack App

Limited capabilities

Integrations

300+ integrations with native and custom options

Limited

Automations & Workflows

Yes, plus integrations with Slack Workflows

Web-based

Analytics

Yes, with built-in and custom dashboards

Pre-built & custom dashboards

Reporting

Yes, extendable via API

Pre-built

Performance

Lightweight and fast

Can be slow, especially with large datasets

Self-hosting

Cloud / SaaS only

Cloud only

Ease of Use

⭐⭐⭐⭐⭐
Super intuitive, Slack-first UX

⭐⭐⭐
Moderate

Multiple Forms Per Inbox

Yes, unlimited

Limited

Customizable Forms & Fields

Limited

CRM integrations

Yes, via integrations

Only with Zoho CRM

Knowledge Base

Yes, via integrations

APIs

Yes, including management and export APIs

Yes, limited

Pricing

Competitive with simple pricing

Tiered pricing with limited options

Key Features

Slack-First Ticketing

Suptask work is done directly in Slack, as the tool turns the chat into tickets without logging into the web view itself. The team can manage all processes without switching apps, which saves time looking up tickets and asking for unclear information.

Unified Platform for All Teams

Assistance is given on one platform for every request. Some use cases include customer support ticketing, HR, maintenance, marketing, IT requests, and software development.

Quick & Easy Onboarding

Beginners will become proficient enough to work in this system in as few minutes as possible. The time taken for onboarding and getting workers started is very short, and staff satisfaction is maintained high.

Conversational Collaboration

Employees within the organization can discuss related subjects all the time and share information quickly.

Privacy aware

If agents are manually handling tickets, there will still be hitches with human input errors. Use our built-in automation, which helps to bridge the gap so you can manage and collaborate more seamlessly without human input.

Make teams work

Create and respond to tickets from email, web, and Slack, all synchronized and efficient to make your workflows easier.

Integrate Your Ticketing Workflow with 300+ Integrations

Explore All Integrations

Boost Efficiency with Seamless Integrations

Connect your ticketing system to fetch or push information across other platforms, keeping data automatically up-to-date. Empower your team with a streamlined workflow and a smoother ticketing experience.

Connect to the System of your Choice

Leverage Suptask’s 300+ integrations to seamlessly connect your ticketing system with CRMs, BI tools, issue trackers, and other ticketing platforms. Streamline your workflows with the tools that matter most to your business.

Custom Integrations That Work with Any API

Build custom integrations with the API of your choice for a flexible ticketing system tailored to your workflow. Leverage both Webhooks and REST APIs to create a powerful and customized ticketing experience.

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Frequently Asked Questions

What are alternatives to Zoho?

Businesses who are exploring alternatives to Zoho frequently also ponder over products such as Salesforce, HubSpot, and Freshworks. Yet, in cases where employees are used of Slack, Suptask is such a product that comes with an inbuilt ticketing system that enhances collaboration.

Is there a better alternative to Zoho Projects?

Although Zoho Projects seems to be quite effective, teams that value real-time communication may still be better off by using Suptask. With Suptask you can convert Slack into a one-stop-shop that covers all user needs of a help desk by doing the job of task tracking without the need for a separate

What are the disadvantages of using Zoho?

The Zoho users themselves have observed that the platform has a steep learning curve and is quite inflexible when it comes to personalization. On the other hand, Suptask is that tool which is totally user-oriented that provides a convenient integration with Slack and becomes a user-friendly alternative to Zoho.