Zendesk 
Alternative

Suptask is what you need to upgrade your help desk service, the tool is developed as the fastest and most practical alternative of Zendesk. Working around Slack, Suptask is in complete control of the inside and outside support department thereby responding faster and creating a more collaborative service team. Use Suptask if you are a team who loves a modern, efficient, and easy-to-use help desk platform.

HUNDREDS OF CUSTOMERS LOVE & TRUST SUPTASK
G2 Crowd Customer Rating5 star rating

Compare Suptask to Zendesk

Suptask
Zendesk
For Users who submits tickets
Primary use case
Built around Slack for internal help desk and external ticketing, with superb user experience for users requesting tickets
Companies needing customer support across multiple channels
Best For
Teams that are building a modern ticketing around Slack, for both internal helpdesk such as IT & HR, as well as Customer Support
Customer support & external helpdesk for businesses
Omnichannel Support
Slack, Web (integrations), Email + additional via integrations
Web, Email, Chat, Phone
Slack Integration Level
⭐⭐⭐⭐⭐
Fully integrated and Slack-native
⭐⭐⭐
Basic and Limited
Create Tickets
Reply in Slack
Overview and manage Tickets in Slack
Ticket Notifications in Slack
Summary of tickets in Slack
AI assistant in Slack
Personal ticket summary reminders
Yes, configurable
Ticket collaboration with many teams
Yes native in Slack
Support customers via External connections in Slack
Yes, with unique ticket dashboard for customers
Overview and Tracking
Yes, available on both Web and Slack
Web only
SLA & Performance
Yes, configurable and customizable
Yes
Mobile App
Yes, fully capable via the Slack App
Limited
Integrations
300+ integrations with native and custom options
Marketplace
Automations & Workflows
Yes, and integrations with Slack Workflows
Analytics
Yes, with built-in and custom dashboards
Pre-built dashboard
Reporting
Yes, extendable via API
Yes
Performance
Lightweight and fast
Can be slow for larger teams
Self-hosting
Cloud / SaaS only
On-premise and Cloud
Ease of Use
⭐⭐⭐⭐⭐
Super intuitive, Slack-first UX
⭐⭐⭐
Powerful but complex for new users
Multiple Forms Per Inbox
Yes, unlimited
Limited
Customizable Forms & Fields
CRM integrations
Yes, via integrations
Marketplace
Knowledge Base
Yes, via integrations
APIs
Yes, management and export APIs
Pricing
Competitive with simple pricing

Tiered pricing with limited options

Features of our Zendesk Alternative

Native Slack Integration

Take advantage of the powerful function of a Slack app for managing the tickets and tracking them through the Slack interface. In addition to team conversations turning into workflows without connectors, the deep native integration of Suptask.

Unified Ticketing Experience

By promoting the usage of Slack as an all-your-tickets-in-one-place tool you are able to gain satisfaction from both your company and your customers.

Custom Workflows & Automations

Create custom processes and eliminate repeat problems for the right outcome with the right time alongside lesser mistake rates. With Suptask, even your team members who are new to you will be able to achieve their goals through a clear process, thus, quicker resolution times.

Real-Time Team Collaboration

Receive fresh updates and pop-ups at the very place where all the team jobs are. Using Suptask, the team’s nimble vital capability is maintained at an optimum level in Slack as everyone gets prompted for their respective roles.

Intuitive Dashboard & Analytics

Measure the level of support performance with customizable dashboards and detailed analytics. This will help you clearly see the areas that need immediate action for continuous improvement.  

Competitive Pricing & Scalability

 From the beginning, Suptask can be seen as an alternative to Zendesk, able to run the system without a big budget and at the same time, has the characteristics of reliability, comfort, and efficiency.

Frequently Asked Questions

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