Slack Outlook Integration - Ticketing System

With Suptask, transform your Slack workspace into an efficient email ticketing system that directly integrates with Outlook. By utilizing the outlook integration, you can seamlessly share email content into Slack channels or direct messages, making communication more efficient.

Handle customer queries, internal requests, and team assignments seamlessly, right within Slack, all while leveraging Outlook’s robust email platform.

A Add to Slack
Request a demo
Arrow Right Icon
Get started in minutes
14-day free trial
No credit card required
Thousands of customers love & trust suptask
"Suptask have revolutionized how we handle tickets, resulting in significant time savings and improved workflows for our teams. With Suptask we have been able to align tickets closer to our users, with a ticketing experience that feels as a natural part of our daily conversations on Slack."
Chris Morton
Head of Operational Development

Do you want to learn how it works?

Jump directly to the integration guide
↓

Outlook Email Ticketing on Slack with AI Powers

Centralize all your Outlook emails to Slack, enabling you and your team to manage all support requests bi-directionally on Slack.
Faster resolution times among your teams

Outlook Ticketing: Directly on Slack

Check icon
Convert your Outlook emails into actionable Slack tickets effortlessly.
Check icon
Utilize shared Slack channels to resolve Outlook email tickets as a team.
Check icon
Keep all your Outlook emails and service requests in one place - where your team already collaborates.
Read more
Slack ticketing dashboard

Advanced Outlook Email Ticket Management

Check icon
Suptask AI automatically routes and assign your Outlook email tickets to the right team members.
Check icon
Share the workload and manage ticket assignments within Slack, making it easy for team leaders to oversee email ticketing from Outlook.
Check icon
Integrate with JIRA, Zendesk, and other tools to assign and track tasks, enhancing the overall workflow without the need to toggle between apps.
Read more

The Impact Our Solution Delivers

76%
Faster Response Times
3x
Increase in User Satisfaction
9.8 / 10
Average NPS Score

Comprehensive Outlook Ticket Handling

Check icon
Implement customized ticket categories for your Outlook emails, allowing your team to prioritize and address tasks according to their importance and nature.
Check icon
Assign Outlook email tickets to team members directly in Slack, facilitating smooth task management with just a few clicks.
Check icon
Track the status of each Outlook ticket from creation to resolution, all within your Slack workspace.
Overview of your IT Help Desk system and tickets
IT Help desk analytics and dashboard
Enhanced SLA Compliance With Email Ticketing
Check icon
Suptask helps you stay on top of your SLAs with real-time monitoring features tailored for Outlook email tickets
Check icon
Get alerts for impending or missed SLA deadlines, enabling prompt action to maintain service excellence.
Check icon
Adjust SLA settings to meet the needs of different customer segments, offering tailored service experiences.

Key Features for Outlook Ticketing Integration

Unified Ticket Reception
Centralize the management of Outlook email tickets in a single Slack channel, improving collaboration and efficiency.
Detailed Dashboard Insights
Monitor your team’s performance with analytics that provide key metrics and reports on Outlook email tickets.
Outlook-to-Slack Functionality
Expand your ticketing capabilities by receiving Outlook emails as tickets in Slack, ensuring no customer query goes unanswered.
Privacy & Customization
Protect sensitive information with private tickets and customize forms to optimize Outlook email ticket handling.
Direct Integrations
Seamlessly connect with platforms like GitLab, ClickUp, JIRA, and Zendesk to streamline your workflow and centralize communication.
Outlook Helpdesk Integration
Use Outlook as an helpdesk by managing tickets directly within Slack to keep all teams up-to-date on the ticket status.

Integrating Outlook Ticketing to Slack:
Step-by-Step

Learn more

Learn more about the Email integration in the Knowledge Base article.

1. Forward Outlook Emails

Set up email forwarding from your Outlook account to Suptask.

2. Enable Suptask Email Inbox

Activate the email inbox in Suptask, linking it with a specific ticket form for easy categorization of incoming Outlook emails.

3. Map Email Addresses

Ensure your Outlook email address is correctly mapped to Suptask, converting emails into Slack tickets automatically.

4. Define Sender Name

Specify a sender name (e.g., “Company Support”) for emails sent from Slack via Suptask, ensuring consistency in communication.

How It Works

Stories From Our Users

“Suptask has revolutionized how our team manages Outlook emails. What used to be a mess is now a streamlined process within Slack. The integration is easy, and we’ve seen a significant improvement in our response times.”
Millie
Customer Support
"We no longer have to waste time going from one platform to another. Everything we need to handle customer emails is right there in Slack, making our workflow so much more efficient.”
Nick
IT Manager
"We were initially hesitant about shifting our email management to Slack, but Suptask made the transition incredibly smooth. The ability to manage everything in one place has made our customer service team more agile than ever."
Bianca
Director of Operations

Frequently Asked Questions

How can I fix calendar syncing issues between Slack and Outlook?

To resolve synchronization problems between your Slack and Outlook calendars, especially for calendar events, start by withdrawing and re-establishing your calendar permissions. Clear the cache in your web browser, turn off any extensions that may interfere with the process, and confirm that you have installed the most recent updates for both the Slack and Outlook applications.

What tools can I use to automate tasks between Slack and Outlook?

Utilizing Suptask enables you to create automated workflows that trigger the sending of messages and direct messages from Outlook directly into Slack channels.

How do I configure notification settings for Outlook events in Slack?

Within Slack, navigate to the Outlook Calendar settings in order to tailor your individual notification preferences for events and event details. Here you can specify which event notifications you wish to receive and adjust when you want reminders from your Outlook calendar to be sent.

Try a Slack Ticketing
System Today
No credit card required
Add To Slack for FREE
Made in Sweden
G2 Crowd Customer Rating5 star rating
Suptask top rating from customers at Capterra
Suptask top rating from customers at GetApp
Suptask product review from Crozdesk
Trust
Privacy PolicyTerms & ConditionsSecurity
Ticketing
SalesOpsMarketing Bug TrackingField Service ManagementFacility ManagementAgency Ticketing
Resources
Blogvs Halp & Atlassian Assistvs Freshdesk
Contact
hello@suptask.com
2025 © Suptask