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The AI Assistant Built Into Your Service Desk

Name: Suptask
Brand: Suptask
Rating: 4.9 (23 reviews)

Suptask AI resolves your tickets from your own knowledge - automatically, inside Slack, and always under your control

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Resolve tickets automatically

Answer requesters automatically from your knowledge
Handle full conversations, including follow-up questions
Escalate to an agent when AI can't solve it

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An AI assistant for every team

Give each team its own AI assistants
Connect to your knowledge base or upload documents
Trigger automatically or manually

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Let AI do the work, not just answer

Automate recurring tasks like onboarding and access requests
Enrich tickets from systems such as HRIS and user directories
Get insights and stats about your tickets on demand

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Powerful automation, with a human in the loop

Choose what runs automatically and what needs approval
Review AI answers before requesters see them
Your data is never used to train AI models

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How it works

From request to resolution, all inside Slack

[1] Capture

Requests are picked up automatically from your Slack channels and email, automatically categorized and routed to the right team.

[2] Build

Build assistants from prompts and workflow tasks. Connect your knowledge and systems, set their triggers, and define which actions are automatic and which need approval.

[3] Resolve

Assistants summarize, answer, and act - helping agents or replying to requesters directly, and escalating to a human whenever needed.

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What your team gets with Suptask AI

A faster experience for requesters - and far less busywork for agents.

Instant answers, day or night

Requesters get accurate answers from your knowledge base automatically, without waiting for a free agent.

Less busywork for agents

Suggested replies, summaries, and insights are handled by AI, so agents spend time on the work that needs them.

Knowledge that builds itself

Every closed ticket gets an AI summary of the problem and solution - searchable in Slack and building team knowledge over time.

Always in your control

Nothing leaves Slack without your rules. Approvals, automation, and privacy are set by you, not the AI.

What teams improve with Suptask

76%

Tempos de resposta mais rápidos

Increase in User Satisfaction

9.8

Average NPS Score

Built for different teams

See how Suptask AI works for your team

For IT teams

Deflect common requests, auto-route emails, and let assistants handle access requests and password resets from your knowledge base.

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For HR teams

Answer employee questions instantly, enrich tickets from your HRIS, and let AI drive onboarding workflows end to end.

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For Finance teams

Turn recurring finance requests into structured tickets, with AI categorizing and routing so nothing slips.

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Já confiado por em movimento rápido equipes de suporte.

“A Suptask nos ajudou a criar a melhor e perfeita experiência de emissão de ingressos para nossos usuários finais. Ao se integrar a vários espaços de trabalho, ele simplificou nossos fluxos de trabalho e capacitou toda a nossa organização.”

Chris Tucker

Diretor de Tecnologia Estratégica

“O Suptask se tornou parte integrante de vários departamentos de nossa organização, e o impacto foi transformador.
A plataforma simplificou nosso fluxo de trabalho de emissão de ingressos, gerando ganhos significativos de eficiência e economizando centenas de horas para nossas equipes por mês”

Prathamesh Borkar

Diretor of Operations

"With Suptask, Product Managers and Engineers work hand-in-hand in Slack. By keeping everything in Slack, Engineers and Product Managers can easily collaborate on tickets while maintaining private threads for technical discussions. It’s boosted our overall responsiveness against our clients."

Simona Cossidente

Head of Product & Process

"Suptask transformed the way we manage support by bringing full ticketing workflows into Slack. With its powerful AI features, we handle requests faster, stay organized effortlessly, and deliver a smoother experience for both our team and our customers. It’s truly made support feel natural and efficient on Slack."

Charles Mellin

Chief Operations Officer

"The biggest impact Suptask has made on our team is that we now have an organized way to process questions and requests from our employees. All communication for a request stays within Slack and the Suptask ticket - which was an impossible feat in the past."

Jean

People Enablement Coordinator

Put AI to work on your tickets today

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Frequently asked Questions

O que é um sistema de emissão de tíquetes do Slack?

A Slack ticketing system is help desk and service desk software that integrates with Slack. Any department, from IT and HR to finance, can submit, track, and resolve internal requests without ever leaving their main workspace. Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage your tickets.

O Slack pode ser usado como um sistema de emissão de tíquetes?

Sim, o Slack pode ser usado como um sistema de emissão de tíquetes integrando aplicativos dedicados, como o Suptask, ao Slack. Isso permite que as equipes criem, rastreie e gerencie solicitações tudo em um só lugar.

Para quais equipes o Suptask foi criado?

Suptask is built as a solution that works for any team.

We have proven examples across many organizations where teams such as IT (ITSM), Product, Engineering, Finance / Billing, Revenue Operations, Sales Operations, and HR are using Suptask to improve their ticketing experience on Slack.

Como faço para usar um suporte técnico no Slack?

To use Slack as a help desk using Suptask, Sign up and install Suptask, then simply ask for help in a designated channel (e.g., #support) or add a ticket emoji to any message.

Como automatizar o gerenciamento de tickets diretamente no Slack?

Você pode controlar os tickets sem sair do Slack. A configuração não requer conhecimento de codificação. Aqui está o procedimento.

Se alguma mensagem nova for tratada automaticamente como ticket nos canais do Slack, automatize a criação de tickets. Os usuários podem transformar mensagens anteriores do Slack em tickets usando um emoji específico (por exemplo, "🎫 “).
Automatize a atribuição de tíquetes usando regras. Os ingressos devem ser atribuídos às pessoas ou grupos apropriados. O Suptask oferece atribuição direta, a regra do menor número de tickets abertos e roteamento baseado em palavras-chave.
Automatize atualizações/notificações notificando automaticamente os solicitantes sobre seus tickets, novas tarefas para agentes e respondendo em tópicos para que haja total transparência sobre mudanças de status e processos de resolução, etc.

Como criar ingressos a partir do Slack?

Você pode criar tickets do Slack a partir de qualquer conversa com vários métodos:

Publique em um canal de solicitação: Envie uma nota para um canal chamado #it -support. O Suptask o transformará em um tíquete.
Use uma reação de emoji: Reaja com um emoji de tíquete (como 🎫). O Suptask transformará essa mensagem em um ticket.
Use um comando Slash: Escreva /suptask ou /helpdesk para criar um ticket em qualquer lugar no Slack.
Atalho de mensagem: Em qualquer mensagem, selecione a abreviatura “Criar um ticket” do Suptask para transformá-la em um ticket.