WhatsApp Customer Service Software - Ticketing on Slack

Suptask’s WhatsApp integration reinvents your approach to communicating with clients. A WhatsApp ticketing system allows conversations to be automatically created by customizing the view, and your team can easily collaborate using Slack.

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Stories From Our Users

"We have saved a great amount of our time with the help of Suptask's WhatsApp ticketing software. Now we quickly answer queries from Slack without making much effort."

Victor

Customer Support Team Leader

"Suptask has truly helped us respond quicker to WhatsApp messages, and also helps us keep all messaging centralized within one platform... Slack.”

Kevin

Chief-of-Operations

"Due to the integration of Suptask with Slack and WhatsApp, our sales and support teams work together impeccably, significantly improving overall productivity."

Rebecca

Customer Support

Suptask Truly Empowers Your Communication

Efficiency with WhatsApp Ticketing in Slack

Get WhatsApp messages as tickets automatically in Slack, and answer directly in Slack.

Keep all customer inquires centralized on one platform for efficient tracking and analytics.

Boost response times thanks to the real-time Slack alerts that will be sent for new WhatsApp tickets.

Empower Teams with Slack and WhatsApp

Utilize Slack and WhatsApp integration to communicate customer support updates from one platform to another.

Share tickets to Slack threads for insight from your team members.

Achieve smoother conflict resolution by utilizing Suptask's shared ticket visibility feature.

Provide Best-In-Class Customer Service

Offer real-time help using a WhatsApp customer service platform.

Efficiency goes up significantly with WhatsApp customer support software inside Slack.

Strengthening of relations by tracking and solving issues in a single workspace.

Track and Optimize Your Support

Utilize WhatsApp customer service software to analyze the performance through analytics from Suptask directly within Slack.

Work on improvements with the help of automated reports in Suptask.

Continuously fine-tune actionable, quality customer support strategies through data analytics recommendations.

Key Features

Unified Inbox

Experience managing all WhatsApp and Slack conversations in one place to get a clear, organized workflow.

Bi-Directional Sync

WhatsApp's integration with Slack ensures that you never miss a message or a detail; almost any update made in one app is quickly reflected in the other.

Automated Ticket Creation

Suptask creates new tickets in Slack for every incoming WhatsApp message thread and thus ensures seamless tracking and assignment.

Reliable Security

Keep data protected with end-to-end encryption on WhatsApp and secure user access controls in Suptask.

Multi-Agent Collaboration

Multiple agents can work together on a single ticket in Slack. This will speed up the team's work, help them with the client's problems, and speed up the response time.

Customizable Workflows

Create custom-made procedures for approvals, escalations, and routing that are specifically tailored to your unique support needs.

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Frequently Asked Questions

Can you integrate WhatsApp into Slack?

Suptask allows WhatsApp and Slack to connect easily. Using this connection, you can manage messages and give instant answers.

Why integrate WhatsApp with Suptask?

Suptask is an integrated communication tool that converts WhatsApp chats into tickets and allows for team collaboration in Slack. With this, you can ensure an agile support approach.