How It Works
Pricing
Use Cases
IT
Help Desk
Simplify ITSM and speed up resolutions with a Slack-first ticketing solution.
HR & People Ops
Streamline employee requests and track HR requests inside Slack.
DevOps
Track, prioritize, and resolve engineering issues without leaving your Slack channels.
Customer Support
Resolve customer queries faster over both Slack and Email.
Product and Engineering
Empower teams to manage bugs, feature requests, and feedback seamlessly.
RevenueOps
Accelerate deal support and sales process resolutions within Slack.
Data Analytics
Handle data requests and insights workflows without disrupting your team’s flow.
Marketing Ticketing
Manage campaign requests and creative approvals effortlessly in Slack.
eCommerce Ticketing
Support order issues, returns, and customer inquiries directly from Slack.
About
About
Contact
Support
Careers
Security
Sign In
Get Started
Book a Demo
Sign in
+
Add to Slack
IT Service Management & Technology
IT Service Management & Technology
May 3, 2024
Service Definition Explained: Everything You Need to Know
Services are intangible, temporary, and variable, which sets them apart from physical goods. They encompass healthcare, education and more.
William Westerlund
IT Service Management & Technology
April 8, 2024
Triage Definition: What Does Triage Mean?
Understand triage and its importance in IT support and cybersecurity. Find out how effective prioritization improves efficiency and outcomes.
William Westerlund
IT Service Management & Technology
April 8, 2024
Understanding What is SLA: Service-Level Agreements
Service-Level Agreements (SLAs) are contracts that define the level of service provided by vendors, setting clear expectations for service quality.
William Westerlund
Previous
