MSP Ticketing System

With integration to Slack, Suptask' ticketing software allows MSPs to manage, respond, and solve support tickets all in one place, directly where they get information and feedback from customers. Scaling across multiple Slack Workspaces with a centralized management.

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"Suptask have revolutionized how we handle tickets, resulting in significant time savings and improved workflows for our teams. With Suptask we have been able to align tickets closer to our users, with a ticketing experience that feels as a natural part of our daily conversations on Slack."

Chris Morton

Head of Operational Development

Stories from our users

"As a Managed Service Provider, the way we manage customer support operations has transformed. The ticket creation and collaboration within Slack have increased our response times, and also made the team collaborate better."

Nelson

IT Manager

"Centralized management of multiple Slack workspaces has streamlined our workflow, improved response times, and enhanced service delivery across all client environments."

Brian

CTO

"The unique solution that connects all our Slack workspaces without needing Slack Connect has been instrumental in scaling our operations, allowing seamless communication and collaboration across clients"

Oscar

COO

Key Features

Custom and Favorite Web Views over Tickets

Customize web views to track and visualize ticket data according to your MSP's specific needs, facilitating informed decision-making.

Customize Ticket Forms and Fields

Tailor ticket forms and fields to capture relevant user information and streamline ticket creation and management processes.

Dashboard Analytics with KPI Metrics

Gain actionable insights into your support operations with customizable dashboards and KPI metrics, enabling continuous improvement.

Email Reports

Receive comprehensive email reports on ticket statuses and performance metrics, keeping stakeholders informed and facilitating data-driven decision-making and ticket management.

Co-admins

Collaborate effectively with co-admins to manage and oversee your MSP's ticketing system, ensuring smooth operations and optimal performance for end users.

Integrations

Seamlessly integrate with popular tools such as Gitlab, Github, JIRA, Zendesk, and more to help users streamline workflows and enhance productivity.

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Frequently Asked Questions

What is a MSP help desk?

A help desk solution for MSPs (Managed Service Providers) is a support platform through which clients can communicate their IT-related issues and obtain assistance. This service enables clients to alert the business regarding any necessary IT support they require.

What are the primary benefits of implementing an MSP ticketing system?

Incorporating a ticketing system for managed service providers (MSPs) into your business operations can lead to lower operational expenses, heightened efficiency, and increased ability to scale services while augmenting your business's fundamental value.