Integrating with Zendesk

Suptask is empowering you to optimize your workflows and take it even further than just ticket management.

Integrating with Zendesk allows you to easily create tickets in Suptask directly in Zendesk using the Suptask Zendesk extension. Support agents can easily escalate tickets to other teams on Slack from their natural habitat in the Zendesk interface.

Features

Integrating Suptask with Zendesk allows you to:

  • Created tickets in Suptask directly from Zendesk.
  • Enable escalations of tickets to Suptask in Slack from a Zendesk ticket.
  • Receive an automatic internal comment in your Zendesk ticket about the escalated Suptask ticket ID with a direct link.
  • Keep escalation conversation in Suptask with a conversion based dialogue about the ticket on Slack.

Read more about Suptask integration in the Zendesk Marketplace.

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