Free Ticketing System & Help Desk for IT and Customer Support

Suptask offer a free Slack ticketing system that lets you manage IT support, customer service, and help desk requests without leaving your workspace. This powerful software transforms Slack conversations into organized service requests, providing a centralized tool for efficient support management.

A Add to Slack

Request a demo

Get started in minutes

14-day free trial

No credit card required

"Suptask have revolutionized how we handle tickets, resulting in significant time savings and improved workflows for our teams. With Suptask we have been able to align tickets closer to our users, with a ticketing experience that feels as a natural part of our daily conversations on Slack."

Chris Morton

Head of Operational Development

Stories from our users

"We started on the free plan for the Suptask helpdesk system and it was a great way to better our customer support while keeping our costs down while growing our operations and staff."

Ava Hayes

IT Manager

"Finding free ticketing software that meshed with our workflow was pivotal for us as a startup. Suptask slotted in seamlessly, simplifying our support process."

Walter Zimmerman

Co-founder

"I was astounded at how Suptask metamorphosed our Slack into a mighty ticketing tool. It transcends a free ticket system, a game-changer for our support squad."

Alexandra Pierce

Support Lead

Suptask is The Ideal Free Ticketing

Free Help Desk, Right in Your Slack

Manage your support tickets for free, directly within Slack. Keep it simple, keep your operations where your team already operates on a daily basis.

Manage your first 10 support tickets each month absolutely free, all within Slack. Resolve issues in channels, DMs, or group chats without the need for separate help desk software.

Enjoy free access to essential ticketing features. Create multiple forms, customize fields, and gain a clear overview of your support with customizable web views.

Experience Free Help Desk Software in Slack

Create custom forms, fields, and workflows to match your specific needs and test their effectiveness before scaling your support operations.

Test new integrations and workflows in a risk-free environment. Use your 10 free monthly tickets to experiment with different support processes and optimize your setup within Slack.

Rapidly implement changes based on real-time feedback, ensuring continuous improvement.

Free & Easy to Learn

This free service desk software's limited functionality means agents can be trained quickly without the need for extensive sessions.

Suptask’s focus on essential helpdesk features allows for rapid implementation, operationalizing your free support ticket system in no time.

Enjoy resources and help from our staff while onboarding, even while using the free helpdesk software.

Scale and Agility

As your company expands, Suptask scales with you, ensuring that your customer service capabilities can meet increasing demand without migrating systems.

Avoid the constraints of a one-size-fits-all platform with Suptask’s customizable features, allowing you to tailor your ticketing experience to your needs.

Stay ahead of the curve with a free IT help desk software that adapts as quickly as your business does, allowing you to modify and improve your service processes in real-time.

Key Features

Transform Slack into a free ticketing software

Create your ticket for free with a system built for Slack.

Private Tickets

Private tickets safeguard sensitive information while collaborative features foster teamwork for efficient ticket resolution.

Easy Free Streamlined Ticket Management

Take control of your support requests in a smart manner with a free online ticketing system.

Customizable Forms

Gather the right information upfront with free customizable ticket forms. Tailor forms to different request types and ensure consistency.

Comprehensive Integrations

Integrate with popular tools like GitLab, GitHub, JIRA, and Zendesk, expanding Suptask's functionality as free IT helpdesk software tailored for tech teams.

Smart SLAs

With KPI metrics and regular email reports, Suptask provides valuable insights into performance, making it an essential analytics tool.

Try a Slack Ticketing
System Today

No credit card required

Add To Slack for FREE

Frequently Asked Questions

Can I upgrade from the free version for more features?

Yes, while our Slack ticketing system is free, we offer premium upgrades that unlock advanced features such as custom reporting, advanced analytics, and priority support. You can upgrade at any time to meet the growing needs of your business.

See more about the premium features on our pricing table.

How secure is the free ticketing system?

Security is a top priority for us. Our free ticketing system includes industry-standard encryption and data protection measures to ensure the confidentiality and integrity of your data and customer interactions.

Which ticketing system has no fees?

Suptask's ''Free'' plan has no hidden fees and provides a completely free IT ticketing software with many unlimited features, such as agents and custom ticket fields. We recommend the free ticketing system to be used for small businesses.

What is the best free online ticketing system?

The best free ticketing system to be used online is Suptask according to review platforms such as Capterra, Getapp and Trustpilot. It also Awarded the Quality Choice and the Happiest Users Award.

Is there a free alternative to Zendesk?

Suptask functions well as a free alternative to Zendesk for smaller businesses. You will be able to handle your customers through improved communication, AI, Workforce management, Scalability, Customization, Mobile app, and much more.