Free Ticketing System & Help Desk for IT and Customer Support

Suptask offer a free Slack ticketing system that lets you manage IT support, customer service, and help desk requests without leaving your workspace. This powerful software transforms Slack conversations into organized service requests, providing a centralized tool for efficient support management.

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"Suptask have revolutionized how we handle tickets, resulting in significant time savings and improved workflows for our teams. With Suptask we have been able to align tickets closer to our users, with a ticketing experience that feels as a natural part of our daily conversations on Slack."
Chris Morton
Head of Operational Development

Stories from our users

"We started on the free plan for the Suptask helpdesk system and it was a great way to better our customer support while keeping our costs down while growing our operations and staff."
Ava Hayes
IT Manager
"Finding free ticketing software that meshed with our workflow was pivotal for us as a startup. Suptask slotted in seamlessly, simplifying our support process."
Walter Zimmerman
Co-founder
"I was astounded at how Suptask metamorphosed our Slack into a mighty ticketing tool. It transcends a free ticket system, a game-changer for our support squad."
Alexandra Pierce
Support Lead

Suptask is The Ideal Free Ticketing

Free Help Desk, Right in Your Slack

Unified overview with all DevOps tickets in one place.

Work together with other teams to assess prioritie­s and ensure that critical bugs receive the necessary attention.

Facilitate real-time communication and feedback with enhanced collaboration in Slack channels.

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Experience Free Help Desk Software in Slack

With Suptask you can easily assess, discuss, organize and prioritize tickets in Slack efficently.

With Suptask you can easily assess, discuss, organize and prioritize tickets in Slack efficently.

Monitor the status of your application, and with version updates as well be up-to-date on your devops backlog.

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Free & Easy to Learn

Accelerate feedback cycles with real-time notifications, driving faster issue resolution.

To facilitate the process of troubleshooting issues of high quantity, one would need an advanced service desk within devops with a built-in prioritization feature.

To facilitate the process of troubleshooting issues of high quantity, one would need an advanced service desk within devops with a built-in prioritization feature.

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Scale and Agility

Accelerate feedback cycles with real-time notifications, driving faster issue resoluTrack the most essential metrics and key performance indicators through personalized dashboards for full access into your DevOps ticketing system.tion.

Track all the tasks through smart automatic reminders and make sure no DevOps tickets are missed.

Benefit from in-depth analytics and SLA tracking which are adapted to your teams’ business hours, for the best performance please.

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Key Features

Transform Slack into a free ticketing software
Create your ticket for free with a system built for Slack.
Private Tickets
Private tickets safe­guard sensitive information while collaborative­ features foster te­amwork for efficient ticket re­solution.
Easy Free Streamlined Ticket Management
Take control of your support requests in a smart manner with a free online ticketing system.
Customizable Forms
Gather the right information upfront with free customizable ticket forms. Tailor forms to different request types and ensure consistency.
Comprehensive Integrations
Integrate with popular tools like GitLab, GitHub, JIRA, and Zendesk, expanding Suptask's functionality as free IT helpdesk software tailored for tech teams.
Smart SLAs
With KPI me­trics and regular email reports, Suptask provide­s valuable insights into performance, making it an e­ssential analytics tool.

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Frequently Asked Questions

Can I upgrade from the free version for more features?

Yes, while our Slack ticketing system is free, we offer premium upgrades that unlock advanced features such as custom reporting, advanced analytics, and priority support. You can upgrade at any time to meet the growing needs of your business.

See more about the premium features on our pricing table.

How secure is the free ticketing system?

Security is a top priority for us. Our free ticketing system includes industry-standard encryption and data protection measures to ensure the confidentiality and integrity of your data and customer interactions.

Which ticketing system has no fees?

Suptask's ''Free'' plan has no hidden fees and provides a completely free IT ticketing software with many unlimited features, such as agents and custom ticket fields. We recommend the free ticketing system to be used for small businesses.

What is the best free online ticketing system?

The best free ticketing system to be used online is Suptask according to review platforms such as Capterra, Getapp and Trustpilot. It also Awarded the Quality Choice and the Happiest Users Award.

Is there a free alternative to Zendesk?

Suptask functions well as a free alternative to Zendesk for smaller businesses. You will be able to handle your customers through improved communication, AI, Workforce management, Scalability, Customization, Mobile app, and much more.