External ticketing systems are essential for consolidating inquiries from various channels into a unified system, streamlining issue tracking, and ensuring prompt responses. Suptask offers a comprehensive solution for managing external ticketing, designed to elevate the productivity and efficiency of support teams.
Suptask is crafted for the mobile user, offering an effortless ticketing experience right within your Slack mobile app.
With Suptask's mobile-friendly analytics, stay informed and make decisions on the fly.
Suptask respects your need for discretion and personalization, all within the mobile interface.
Prepare for an even more dynamic mobile ticketing experience with Suptask's new features.
Suptask consolidates all incoming tickets from Slack channels, DMs, and external emails into a single, centralized system. This ensures that all inquiries are managed efficiently, reducing the risk of missed or forgotten tickets.
Create and customize ticket forms to capture all relevant details required for resolving issues. This feature allows teams to collect precise information upfront, streamlining the ticket resolution process.
Define and manage service level agreements with Suptask's smart SLA feature. Set different priorities and receive automated reminders for tickets that need attention, ensuring timely responses and resolution.
Track the performance of your support team with Suptask's comprehensive dashboard. Monitor key metrics such as ticket resolution times, response rates, and overall team performance to identify areas for improvement.
Suptask integrates seamlessly with tools like Gitlab, Github, JIRA, and Zendesk, allowing for a cohesive workflow. These integrations enable teams to manage tickets and related tasks within their existing toolset.
Handle sensitive information with confidence using Suptask's private ticketing feature. Create tickets that are only visible to authorized team members, ensuring that confidential information remains secure.