Suptask for Product and Software Engineering teams

Listen to some of our customers

Todd

Software Engineer

"I do not need to leave Slack to help out our Support team to troubleshoot a reported customer case. We all collaborate on Slack using Suptask which is extremely smooth."

Maria

Product Manager

"We were struggling to get single overview of what issues impacting which customers, across Gitlab and Zendesk. With Suptask we have moved our Engineering closer to our Customer Success team, and I have one overview I can trust."

Andrew

Head of Engineering

"We receive all escalations from our Support team via Suptask. Confirmed issues goes in to Github and all communication is on Slack via Suptask. This was vital to align our Engineering closer to our Customers, which has been a success so far."

Loved by Product & Engineering teams

Team Powered

Remediate tickets together with your team using private conversations on tickets.

Issue Tracking

Confirmed product issues can easily be linked to your existing issue tracker such as Gitlab.

No more lost cases

No more "Mark as Unread" or "Remind me Later". Gain the structured process you've been missing.

Optimized Support

Naturally align your team closer with Support and Customer Success without impacting productivity.

Team-to-Team

Work closer with other teams and remediate tickets faster compared to traditional ticketing systems.

Happier Customers

Feedback loops and comments are instant, resulting in faster resolution times.