Empower your Product and Software Engineering teams with a ticketing system that is adopted to their daily work. Easily collaborate on escalated customer cases or troubleshooting with other teams without leaving Slack.
"I do not need to leave Slack to help out our Support team to troubleshoot a reported customer case. We all collaborate on Slack using Suptask which is extremely smooth."
"We were struggling to get single overview of what issues impacting which customers, across Gitlab and Zendesk. With Suptask we have moved our Engineering closer to our Customer Success team, and I have one overview I can trust."
"We receive all escalations from our Support team via Suptask. Confirmed issues goes in to Github and all communication is on Slack via Suptask. This was vital to align our Engineering closer to our Customers, which has been a success so far."
Remediate tickets together with your team using private conversations on tickets.
Confirmed product issues can easily be linked to your existing issue tracker such as Gitlab.
No more "Mark as Unread" or "Remind me Later". Gain the structured process you've been missing.
Naturally align your team closer with Support and Customer Success without impacting productivity.
Work closer with other teams and remediate tickets faster compared to traditional ticketing systems.
Feedback loops and comments are instant, resulting in faster resolution times.