Respond on escalations directly with a ticketing system on Slack. Faster resolution times and closer collaboration with customer support and other teams.
We moved away from a traditional ticketing system to Suptask. Our collaboration with Support was instantly much faster.
I work daily with Suptask to handle incoming cases, overview all active tickets and track metrics on them. It works very well.
It is the most efficient ticketing system I have ever used. Never leaving Slack to handle tickets is the missing piece.
Remediate tickets together with your team using private conversations on tickets.
Confirmed product issues can easily be linked to your existing issue tracker such as Gitlab.
No more Mark as Unread or Remind me Later. Gain the structured process you've been missing.
Suptask offers several integrations to further optimize how you work.
Work closer with other teams and remediate tickets faster compared to traditional ticketing systems.
Feedback loops and comments are instant, resulting in faster resolution times.