Continue your collaboration on Slack with Engineering, Customer Support and other teams. Suptask is moving the modern ticketing closer to where you already communicate.
We used ZenDesk prior to Suptask which impacted our workflow and how our teams collaborated. With Suptask we improved resolution times by 65%.
Working with Suptask is as easy as using Slack. I have an overview of my tickets and can communicate easily with everyone that needs to be involved.
I follow the overview of Suptask ticket directly on Slack and use their metrics from the reports to measure our own KPIs on a weekly basis.
Remediate tickets together with your team using private conversations on tickets.
Confirmed product issues can easily be linked to your existing issue tracker such as Gitlab.
No more Mark as Unread or Remind me Later. Gain the structured process you've been missing.
Suptask offers several integrations to further optimize how you work.
Work closer with other teams and remediate tickets faster compared to traditional ticketing systems.
Feedback loops and comments are instant, resulting in faster resolution times.