Ticketing System for Agencies

Agencies can benefit a Slack help desk ticketing system that makes the request experience between team members and clients transparent and easily accessible. An agency ticketing system means your team can see every interaction by providing support services to clients at scale in a single, shared space.

A Add to Slack

Request a demo

Get started in minutes

14-day free trial

No credit card required

"Suptask have revolutionized how we handle tickets, resulting in significant time savings and improved workflows for our teams. With Suptask we have been able to align tickets closer to our users, with a ticketing experience that feels as a natural part of our daily conversations on Slack."

Chris Morton

Head of Operational Development

Stories from our users

"Implementing the Slack ticketing system has been a game changer for our agency, enabling us to centralize client support across multiple workspaces. It’s streamlined our operations, improved issue tracking, and allowed our team to provide faster, more consistent service to all our clients."

Emma,

Digital Marketing Manager

"Slack Connect and Suptask has been a game changer for our agency, allowing us to seamlessly manage and support clients across the globe. It’s made communication faster, more efficient, and helped us build stronger relationships with our clients, no matter where they are."

Angela,

Account Executive

"The Slack ticketing system has revolutionized how we manage client support by providing easy access to analytics across all our clients. With clear insights into ticket trends and response times, we’ve been able to optimize our processes and deliver even better service."

Kyle

Project Coordinator

Suptask Truly Empowers Your Agency

Simplify Communication with a Unified Hub

Centralize client requests and communications in a shared Slack channel for team visibility and collaboration.

Connect multiple Slack workspaces into a unified experience, ensuring no client request is ever missed.

Access customer feedback to foster improvements, growth, and an exceptional customer experience.

Prioritization to Keep Track of Deadlines

Overview tickets in Slack for a quick snapshot of what needs immediate attention, streamlining your workflow.

Organize and prioritize tickets to focus on urgent client needs, ensuring deadlines are precisely met.

Custom views and favorite web views over tickets enable a personalized and efficient ticket management process.

Task Designation and Accountability

Assign tickets between agents within Slack, ensuring the right person is always on the task for optimal resolution.

Keep track of all ticket interactions and resolutions, promoting accountability and transparency within your team.

Utilize custom ticket forms and fields to capture all relevant information from the start, reducing back-and-forth and speeding up resolution times.

Automation for Efficiency

Integrate your Slack workspaces to improve efficiency and collaboration.

Leverage innovative & interactive Service Level Agreements (SLAs) to manage client expectations and delivery timelines automatically.

Email integration ensure no client request goes unanswered, even when coming from outside the Slack ecosystem.

Key Features for Your Agency

Collaborative Ticketing

Suptask brings team collaboration to the forefront, allowing agencies to seamlessly manage projects and client requests within Slack.

Customization

Tailor ticket forms, fields, and views to fit your agency's unique needs, making every client interaction as efficient as possible.

Dashboard Analytics

Gain insights into your team's performance and client satisfaction through comprehensive KPI metrics and generate email reports for a deeper analysis.

Intuitive Integrations

Connect Suptask with your favorite tools like GitLab, GitHub, JIRA, and Zendesk to keep your workflow streamlined and connected.

Privacy and Security

With private tickets, sensitive client information stays protected, ensuring confidentiality and building trust.

Approvals and Followers

Enhance decision-making and keep relevant stakeholders in the loop with approvals and followers features, making every project a collaborative success.

Try a Slack Ticketing
System Today

No credit card required

Add To Slack for FREE

Frequently Asked Questions

Can you connect multiple Slack workspaces?

Slack workspaces are isolated by default without any integrations. With Suptask, you can have multiple standalone workspaces connected together, centralizing your ticketing system across all of your workspaces.

Can ticketing systems be customized to fit specific agency requirements?

Certainly, ticketing systems like Suptask are adaptable to meet the unique needs of an agency by integrating custom-designed submission forms for tickets, dedicated inboxes for individual tickets, and automation within the ticket system to enhance the customer experience, route tickets, and expedite the support workflow.

How does a unified ticketing system improve the efficiency of customer service teams?

Customer service teams can operate more efficiently by centralizing customer ticket communication through a unified ticketing system. This ensures fewer tickets are missed and significantly improves the overall self service experience for customers.