How People-First Ticketing Works

Your people are the heart of your business, and setting them up for success is essential for long-term growth. Suptask’s ticketing system, directly integrated with Slack, fosters a people-first culture by streamlining HR processes, supporting employees, and ensuring they feel empowered. With Suptask, you can easily manage HR tasks, manage employees, track employee requests, see employee management tools and provide the timely support your team needs to thrive—all in one place.

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Stories from our users

Haley
HR Manager

"With Suptask, we’ve streamlined our HR processes and never miss an employee request. Everything is handled within Slack."

Ronaldo
Head of Operations

"The ability to see employee hours, track performance evaluations and manage time-off requests all in one system has saved our team countless hours."

Erica
People Operations Lead

"Suptask has transformed the way we communicate with our staff. It's incredibly efficient, and it keeps our entire team on the same page."

All Employee Information in One Place

Suptask is crafted for the mobile user, offering an effortless ticketing experience right within your Slack mobile app.

  • Keep all employee profiles, documents, and requests in one place, reducing paperwork and ensuring quick access to crucial information.
  • Minimize the risk of legal issues by having accurate and up-to-date records of employee performance, attendance, and HR ticketing system.
  • Access detailed employee profiles that go beyond titles, allowing you to support and manage your team with all their information at your fingertips.

HR Request Management and Performance Tracking

With Suptask's mobile-friendly analytics, stay informed and make decisions on the fly.

  • Consolidate all HR requests—time-off, payroll, performance reviews—into one easy-to-access system within Slack, reducing inefficiency and manual errors.
  • Automatically route HR requests to the right person or team using smart assignment rules, ensuring that tasks are handled promptly and accurately.
  • Track key performance metrics, set goals, and monitor response times to identify bottlenecks and improve HR processes. Use dashboards to visualize data, issues, and ensure high-priority tasks are managed efficiently, avoiding underperformance.
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Easy Onboarding and Adapting to Changing Employee Needs

Suptask respects your need for discretion and personalization, all within the mobile interface.

  • Suptask simplifies the onboarding process by centralizing all necessary documentation and tasks, ensuring new hires are set up for success from day one, directly from your Slack workflow ticketing system.
  • Meet changing employee demands by adopting a continuous performance management model, where feedback and support are always available, rather than relying on outdated annual appraisals.
  • Offering a platform for ongoing communication and feedback can improve employee engagement. This will help staff feel supported and heard, leading to higher retention, overall satisfaction and better morale.
IT Help desk analytics and dashboard

Operate HR Functions Remotely

Prepare for an even more dynamic mobile ticketing experience with Suptask's new features.

  • Stay connected with your team and manage HR tasks from anywhere, allowing you to respond to employees on the go.
  • Keep communication open with employees and service providers, ensuring quick resolution of issues even while working remotely with conversational tickets.
  • Build stronger relationships with employees through timely responses, enhancing engagement, satisfaction, and loyalty.

Key Features of Suptask

Smart Auto Assignment

Automatically assign HR requests to the right team members or departments, ensuring tasks are prioritized and handled efficiently.

Private Tickets for Sensitive HR Matters

Create private tickets for handling sensitive employee information, ensuring confidentiality and discretion when managing HR issues.

Multi-Channel Request Reception

Receive HR requests from Slack, emails, and other communication channels in one place, ensuring no employee request is overlooked.

Performance Metrics and Dashboards

Track key HR performance metrics, such as request resolution times and employee satisfaction, through real-time dashboards and reports.

Customizable HR Forms

Tailor request forms to fit your HR needs, whether it’s tracking time-off requests, performance reviews, or employee inquiries.

Automated SLA Notifications

Set up smart, interactive SLAs to ensure HR requests are handled on time, with automatic notifications when tasks are overdue.

Frequently Asked Questions

What is people management software?
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