Integrating with Intercom

Suptask is empowering you to optimize your workflows and take it even further than just ticket management.

Integrating with Intercom allows you to easily create tickets in Suptask directly in Intercom. Support agents can easily escalate tickets to other teams on Slack from the Intercom interface, making it easy to collaborate with other teams on tickets.

Features

Integrating Suptask with Intercom allows you to:

• Create tickets in Suptask directly from Intercom, with a relation between them.
• Enable escalations of tickets to Suptask in Slack from an Intercom ticket.
• Receive an automatic internal reference in your Intercom ticket about the escalated Suptask ticket ID with a direct link.
• Keep escalation conversation in Suptask with a conversion based dialogue about the ticket on Slack.
• Overview what customers are impacted by what issues.
• Link new Intercom tickets to existing issues escalated to Suptask.

Get Started

Contact us to hear more about the Intercom integration.