Meet The Best Halp Alternative

With Halp shutting down in June 2024, users are now looking for alternatives. Meet Suptask - an innovative tool that integrates seamlessly with Slack. Suptask doesn’t just replace Halp, it adds powerful new features to make ticketing and approvals even more efficient.

Get started today with our Halp alternative and enjoy up to 20% off!

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Compare Suptask to Halp & Atlassian Assist

Suptask
Halp & Atlassian Assist
For Users who submits tickets
Create a ticket from anywhere in Slack
Private Ticketing
Create tickets in Direct Messages
Create tickets on behalf of users
Create tickets from any message
Create a ticket from App home
Create a ticket using emoji
Create a ticket From Email
Slack notifications on ticket updates
Slack search for ticket and ticket information
File attachments in Tickets
reply in ticket message thread
Auto create tickets from messages
Work in any channel - public or Private
AI Assistant
filter and overview tickets in Slack
Personalized ticket views
Personal ticket summary reminders
For Agents who responds to tickets
Manage and reply on tickets natively in Slack (no web required)
Private responder Slack channel
Reply in Slack Ticket Threads
Private Comments and Public replies in Slack
Slack native ticket updates
Slack Search for tickets and ticket information
Triage channels
Overview and manage tickets in Slack
Focus with Personalized views
Customized overview with columns and Filters
Multiple teams with Inboxes / Queues
Followers on tickets
Custom Forms
Custom fields reusable across forms
Agent summary ticket reminders
Agent reminders of Unassigned tickets
AI Agent Assistant
Move tickets
Advanced ticketing
Approvals
Custom Statuses
Custom Ticket routing and Workflow
Multiple ticket Stages
Conditional logic
API
Analytics
Dashboard
Custom dashboards
Reports
Exports
KPIs
SLAs
Integrations
Gitlab & GitHub
ZenDesk
JIRA
300+ Custom Integrations
Security
SOC2 & ISO27001
Custom Security Reviews
Ticket compliance for Audits
Roles and Permissions
Support
Private Slack Support channel
Automatic onboarding  
Workflow Build assistant
Customer Success Manager

Features That Makes It Easy to Replace Halp

Ticket Re­ception Centralized in Slack
Suptask allows use­rs to get tickets from any Slack channel, dire­ct messages, or chat. This promises a unifie­d and approachable ticketing system, upping the­ convenience factor for e­mployees when re­porting problems.
Secure, Private­ Tickets for Confidential Details
Handling private­ tickets is key for kee­ping sensitive info secure­. Suptask provides options for private ticketing, assuring customers that such data stays safe­ and confidential.
Custom Ticket Formats and Areas
Having the­ option to adjust ticket formats and areas to fit certain re­quirements gives way to colle­cting more accurate data. It enhance­s issue sorting and betters the­ ticketing review process overall.
Dashboard Data and KPI Me­asures
Suptask’s dashboard platform delivers e­ssential data and KPI measures. It uncove­rs how the team is performing and curre­nt trends in ticketing. Information like this aids de­cision making and boosts support plans.
Flexibility Through the Company
Suptask can handle companie­s of all sizes. Its flexibility allows it to scale and grow along with your company, ensuring that it will continue­ to be useful in the long run.
Conne­ct with Key Platforms
Suptask can connect with platforms and tools like GitLab, GitHub, JIRA, and Ze­ndesk. It offers a smooth expe­rience and extra functionality, making it adaptable­ for various needs.

Integrate Your Ticketing Workflow with 300+ Integrations

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Boost Efficiency with Seamless Integrations

Connect your ticketing system to fetch or push information across other platforms, keeping data automatically up-to-date. Empower your team with a streamlined workflow and a smoother ticketing experience.

Connect to the System of your Choice

Leverage Suptask’s 300+ integrations to seamlessly connect your ticketing system with CRMs, BI tools, issue trackers, and other ticketing platforms. Streamline your workflows with the tools that matter most to your business.

Custom Integrations That Work with Any API

Build custom integrations with the API of your choice for a flexible ticketing system tailored to your workflow. Leverage both Webhooks and REST APIs to create a powerful and customized ticketing experience.

Frequently Asked Questions

How can I install Suptask to my Slack workspace? 

Our pricing plans are meant to be a good fit for any team, small and large. Teams who want to start trying it out can use the Free plan while adopting processes, training users and tuning their setup to be ready for conversational ticketing on Slack.

The final price of the paid plans depends on the amount of users who are involved remediating, mitigating and solving the tickets using all of our advanced features and integrations. These users are often referred to as Agents.

The paid plans charge per agent, per month. If you have 5 agents that can work to remediate tickets in the responder channel, the total price that Suptask would charge you for would be for those 5 agents.

How do I use the discount offering?

For Halp & Atlassian Assist customers we offer a discount when making the switch to Suptask.

Depending on the amount of Agents your account will have, you are eligible for up 20% of discount on the annual Professional or Custom plan.

Contact us to retrieve your discount before signing up for a paid plan.

Can we contribute your product roadmap if we have ideas?

Do not hesitate to reach out to us with any ideas or feedback, we are happy to listen in and provide information on our product roadmap.

Suptask have over the years received feedback from our customers, building the product to become what it is today. We love feedback and we truly enjoy cooperating with customers to have Suptask solve their problems.

We have several improvements planned already such as an improved Email ticket integration, and many other powerful integrations.

How can I migrate from Halp to Suptask?

We offer several paths to migrate and get onboarded smoothly from other solutions such as Halp & Atlassian Assist. Make sure that you have your tickets exported from your previous solution.

Contact us to get help with your migration.

Does this Halp alternative work as a service management tool?

Yes, Suptask is a great tool to use as a project management and service manangement tool as you can track processes and activities using tickets directly in Slack.

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