The IT Service Desk Built Into Slack
Capture, route, and resolve every IT request in one place, while employees just ask in Slack.
Structured IT support, built directly into Slack
Easy for employees
People ask for IT help in Slack, where they already are - no portal, no login, nothing new to learn.
Control for IT Teams
Speed up intake, routing, and repetitive tasks with built-in automation and AI workflows.
Better operations
Every request stays trackable, assigned, and moving, with clear ownership from open to resolved.
Capture IT requests from anywhere in Slack
- Turn any message or DM into a ticket in one click
- Let employees ask for help without a portal or login
- Brand the support experience as your own
Smart routing and approvals
- Route every request to the right team automatically
- Automate multi-step approvals for access and purchases
- Approve and action requests without leaving Slack
Resolve repetitive requests with AI
- Answer common IT questions automatically from your knowledge
- Automate recurring tasks like access requests and onboarding
- Keep a human in control of every action
Reporting and SLA visibility
- Set SLAs and track response and resolution times
- See workload, ownership, and status at a glance
- Report on team performance from built-in dashboards
Built for different teams
For IT teams
For Finance teams
Transforme o Slack em um suporte técnico que sua equipe fará realmente use
Frequently asked Questions
Can Slack be used as an IT ticketing system?
Yes. Suptask turns Slack into a full IT service desk - employees raise requests in Slack, and your team captures, routes, resolves, and reports on them without a separate portal.
Yes. Route requests to the right team automatically and run multi-step approvals for access and purchases directly in Slack.
Yes. Set reply and resolution targets, get alerted before a breach, and track SLA compliance from built-in dashboards.
From any Slack message or Direct Message (DM), with a ticket emoji or a guided form. There's nothing for them to install or log into.
Yes. Suptask AI answers recurring questions from your knowledge base and can automate routine tasks, with a human in control of what runs automatically.
It can integrate with many of your existing systems, such as Google Workspace and Notion, to manage tasks for you.
Yes. Sensitive requests can be kept private between the employee and IT, so confidential issues stay confidential.
