William Westerlund

Head of Organic, Editor

William comes from a background in SEO, where he spent a lot of time managing teams through ticketing systems in Slack. At Suptask.com, he bring his 7 years of experience as an editor and writer for various technology niches.

Suporte

B2B Customer Onboarding Best Practices

Master the frameworks, metrics, and psychological strategies that transform implementation into lasting value realization and revenue expansion.

Engajamento e feedback do cliente

7 Customer Experience (CX) Management Frameworks to use in 2026

2026 marks the CX Supercycle where service functions must evolve to growth engines and journey maps must transform into living operating systems.

Engajamento e feedback do cliente

23 Customer Service Metrics & How to Measure Customer Service

Master the 23 essential metrics that separate world-class support teams from the rest, organized across four critical dimensions: Experience, Operations, Workfo

Suporte

All Types of Customers & How to Solve Their Issues

Master the taxonomy of customer types and the frameworks that transform friction into loyalty through these types of customers list.

Formação de equipes e colaboração

Help Desk Categories & Subcategories - All Support Ticket Categories

This comprehensive guide covers every category and subcategory across hardware, software, network, security, and enterprise services.

Suporte

What is Knowledge Management for Customer Service?

Knowledge Management is the systemic practice of collecting, organizing, verifying, and disseminating information to enhance service operations.

Suporte

Customer Service & Tech Support Tiers - All Levels of Support

Understanding each of the customer service and tech support tiers transforms IT support from a cost center into a competitive advantage.

Engajamento e feedback do cliente

Customer Experience (CX) Dashboard Examples

A CX dashboard serves as your organization's central nervous system, integrating data into a cohesive narrative of the customer journey.

Suporte

Customer Support vs. Customer Service - Differences Explained

The terminology surrounding customer interaction is frequently conflated. While often used interchangeably, these two functions represent distinct pillars.

Engajamento e feedback do cliente

What is a Customer Experience Team? Stucture & Organization of CX Teams

A Customer Experience (CX) team is the operating system that turns customer centricity into repeatable execution.

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